Homecare Services Supervisor

Touching Hearts at Home – Fox Valley
Location: Fox Valley, Illinois
Reports to: Agency Manager
Employment Type: [Full-Time / Part-Time]
Compensation: $23-$25 /hour

Help Us Raise the Standard of Home Care

Touching Hearts at Home Fox Valley is looking for an experienced, compassionate Home Services Supervisor to help us build an exceptional care experience for both our clients and our caregivers.

This is not simply an office-management position.

Our Home Services Supervisor is a hands‑on leader responsible for helping caregivers feel prepared, supported, and confident in the field while making sure our clients and their families receive safe, reliable, compassionate care.

You will play a central role in caregiver training and supervision, client satisfaction, quality assurance, scheduling support, and the day‑to‑day coordination of care.

If you believe great home care starts with great caregivers—and that caregivers perform their best when they have strong training, clear expectations, and a responsive supervisor behind them we would like to meet you.

• Provide day‑to‑day supervision, direction, and support to Home Services Workers.
• Help caregivers prepare for new client assignments and understand each client's service plan and expectations.
• Provide initial training, orientation, continuing education, coaching, and ongoing supervision.
• Ensure caregivers understand Touching Hearts at Home policies, procedures, professional boundaries, and standards of care.
• Remain available to caregivers when questions or concerns arise regarding client care.
• Identify opportunities for additional caregiver education, coaching, or competency development.
• Support caregiver hiring, onboarding, orientation, training, and retention.
• Address caregiver performance concerns promptly, professionally, and constructively.
• Help create an environment where caregivers feel respected, supported, and accountable.

• Oversee the delivery of home services and help ensure each client's service plan is being followed safely and effectively.
• Participate in client admissions and the transition of new clients into service.
• Conduct required supervisory and quality‑assurance visits in client homes.
• Observe caregiver performance and provide appropriate coaching and follow‑up.
• Conduct client and family satisfaction surveys and check‑ins.
• Identify changes, concerns, or service gaps and coordinate appropriate follow‑up.
• Follow up on client or family grievances and work toward timely resolution.
• Help maintain strong communication between clients, families, caregivers, and the office.
• Coordinate client services with home health, hospice, rehabilitation, senior living, and other healthcare or community partners when appropriate.
• Help ensure new client starts are organized, properly communicated, and staffed with an appropriate caregiver.

• Assist with caregiver scheduling and client assignments.
• Help match caregivers and clients based on skills, personality, availability, location, and care needs.
• Assist with call‑offs, schedule changes, and coverage issues as needed.
• Communicate changes quickly and professionally to caregivers, clients, and families.
• Maintain strong telephone availability and responsiveness during working hours.
• Help the agency maintain reliable service when unexpected situations arise.
• Document supervisory visits, caregiver performance concerns, client issues, and required follow‑up accurately and promptly.

• Participate in the agency's Quality Improvement Program, meetings, and improvement projects.
• Help ensure caregiver training, supervision, documentation, and service delivery follow agency policies and applicable…