Clerk – Intellectual & Developmental Disability

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Full Time Amarillo, TX, US

4 days ago Requisition

Job Title: Clerk – Intellectual & Developmental Disability (1161)

Location: Amarillo, TX

Salary:$15.66 / hour

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

Texas Panhandle Centers is seeking a Clerk (1161) to deliver trauma-informed care and clerical support functions in the Intellectual & Developmental Disabilities Service Coordination program for clients across Amarillo and the surrounding service area of the Texas Panhandle.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Review and edit documents completed by Service Coordinators received via email.
• Maintain client files with updated documents.
• File and revise client and staff contact information.
• Dispatch original documents to Medical Records and create duplicate copies for clients.
• Compose letters and documents for clients and their family.
• Assist Service Coordinators in electronic health records (EHR) on their assigned caseloads.
• Contact clients in the HSC Waiver Interest List via phone and correspond to updates using the State of Texas online portal.
• Prioritize tasks based on deadlines.
• Other clerical duties as assigned.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

• High School Diploma or GED.
• One semester (12 credit hours) of accredited college work, OR a minimum of 8 th grade reading comprehension level as evidenced by a qualifying score on the Adult Basic Learning Examination (ABLE).
• 6 months of clerical work experience.
• Experience with computer use and terminology.
• Ability to type 45 words per minute or higher.
• Excellent verbal and writing skills.
• Excellent organization and communication skills.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .

Preferred Qualifications:

• Bilingual (English/Spanish) is a strong plus.

Texas Panhandle Centers is an Equal Opportunity Employer.