Patient Accommodations Coordinator Part Time

Summary

Job Description:

Part Time 12 weekly hours, day shift - 1 day per week, 12 hour shift 6:15A-6:45P

Holidays and weekends.

Insures that all reservations along with pre-cert information are obtained for all scheduled admissions. Coordinates reservations on all patients entering the hospital, assigns all patient rooms for medical/surgical and monitored step-down units and coordinates bed assignments with Behavioral Health, Rehab, Mother/Baby, Palliative Care, Pediatrics and Critical Care. Obtains pre-certifications for scheduled admissions prior to admission of patient. Verifies insurance coverage and copay/deductible amounts to support up front cash collection initiatives.

• Identifies all insurances requiring authorization and obtain the authorization prior to patient admission.
• Utilizes fax, telephone and online sources to the information needed.
• Records information for staff use in collection action in Excel spreadsheets and Alternative.
• Coordinates with the surgery schedule for the admission of surgery patients as observation or In-patient. Ensures that pre-certs and insurance verification is complete for all patients pre-admitted for surgery.
• Assigns beds and places patients on appropriate units following established guidelines based on patient need. Utilizes Patient Tracking and Pre-admit Tracking software systems to communicate beds needed and bed assignments to Environmental Services, Transportation department and patient care units.
• Prioritizes beds for assignment in coordination with department management, house manager and based on patient medical needs.
• Documents room assignments on patient room assignment log. Maintains accurate transfer documentation and coordinates patient transfers following established procedures both for patient care needs and private room requests.
• Coordinates courtesy discharges for distribution to nursing units.
• Performs other duties as assigned by the Patient Management Services Director and the Patient Management Services Manager.
• Updates Alternative with patient status (OBS vs. IP) changes/corrections received from Case Management (CCP) staff on a daily basis for accurate billing of accounts.
• Notifies cashier/financial counseling of ‘self pay’ patients for financial arrangements to be made prior to admission.

• A. High school diploma or equivalent preferred; experience in patient registration procedures, medical terminology, medical office functions, Excel, Microsoft applications and computer keyboard experience.
• B. Prefer prior work experience with insurance verification.
• C. Position necessitates the ability to communicate effectively with patients, families, hospital personnel, physicians, and other customers.
• D. Must always display a courteous and helpful attitude toward patients, public and fellow employees and have a positive working relationship with all departments, floors, and doctors' offices.
• E. Must maintain composure when under pressure due to a shortage of beds.
• F. Must be experienced in the use of various office machines.
• G. Must type 45 wpm.
• H. Must exhibit good telephone skills.