Program Coordinator

Job Description

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

• Patient Coordination – 40%
  • Monitor the hotline during business hours and communicate effectively with on-call providers.
  • Conduct eligibility screenings and registration for patients calling the hotline.
  • Perform patient needs assessments to identify barriers to care and facilitate timely referrals for support services.
  • Coordinate care to ensure patients access harm reduction services, OUD treatment, and other necessary support services.
  • Arrange and verify medical appointments, fax clinical notes, and follow up on appointment attendance.
  • Conduct patient interactions with equitable respect, open-mindedness, and compassion, particularly with individuals facing mental health challenges, substance use, or cultural barriers.
  • Triage patient calls and inquiries based on urgency and need, ensuring timely resolution of requests.
• Collaboration and Outreach – 40%
  • Communicate and coordinate with medical providers, nurses, and social workers to provide harm reduction counseling and referrals.
  • Partner with Washington opioid programs, organizations, and stakeholders to ensure quality service delivery.
  • Utilize interpreter services and community partnerships as needed to address language and cultural barriers.
  • Provide consultation, outreach, education, training, and public messaging about OUD to healthcare professionals and community partners.
  • Attend weekly supervision meetings to discuss patient care plans, screening trends, and strategies for overcoming barriers to care.
• Administrative and Data Management – 20%
  • Enter OUD screening and linkage-to-care data into multiple databases with precision.
  • Ensure the quality and completeness of data, assisting in monitoring program metrics.
  • Create and submit program progress reports and milestones to the funder under the Program Manager's supervision.
  • Respond to public and provider inquiries via phone and email.
  • Maintain patient records confidentially, adhering to hospital policies and HIPAA regulations.
  • Address and resolve non-clinical patient complaints, providing data and reports for review as needed.
• Core Job Competencies
  • Proactive decision-making aligned with position responsibilities.
  • Ability to operate independently with minimal oversight.
  • Strong adherence to hospital policy and HIPAA regulations.
  • Exceptional communication, critical thinking, and problem-solving skills.

Competitive candidates will be detail-oriented, conscientious, and effective communicators, able to handle a diverse set of responsibilities and interact with individuals from various backgrounds.

High school graduation or equivalent AND two years of experience in supporting patients with opioid use disorder by connecting them to treatment and recovery services through telehealth. This specialty includes working with individuals facing substance use, behavioral health, or social service needs, helping them navigate care systems and access critical resources. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

• Bachelor’s degree in a related academic area.
• Lived experience with Opioid Use Disorder or addiction.
• Experience working on research projects with…