Medical Customer Service Representative

Job Details:

Job Location:

VA 661 Independence Pkwy, #120 0VX15 - Chesapeake, VA 23320, Education Level: High School, Salary Range: $17.00 - $24.50 Hourly,

Travel Percentage :
None, Job Category:
Admin
- Clerical, Triage Nurse
- Medical Assistant or LPN

Ready to grow your skills, make a difference, and love where you work?

Looking for a career where you can build your skills, be valued for your contributions, and be part of a team that truly feels like a team? Your next opportunity could be here.

At Gastroenterology Associates of Tidewater, we believe exceptional patient care starts with an exceptional team. As part of the One GI family, we are committed to providing outstanding gastroenterology care while creating a workplace built on respect, integrity, accountability, and leadership.

We are currently seeking a Triage Nurse to join our team and help drive positive outcomes for our patients and the community we serve.

We are looking for a passionate Medical Assistant or LPN who is ready to take on the role of Triage Nurse and play an important part in supporting our patients. You'll use your clinical knowledge, communication skills, and compassion to help patients navigate their care and ensure they receive the attention and support they need.

This is more than a job- it's an opportunity to grow your career while making a meaningful difference in the lives of the patients we serve.

• Full-time, Monday-Friday schedule
• No nights or weekends
• Excellent work-life balance
• Opportunity to grow your clinical and professional skills
• A collaborative, team-oriented work environment
• The chance to make a meaningful impact on patient care
• A workplace where respect, integrity, accountability, and leadership matter

Location:

Chesapeake, VA

If you’re a dedicated Medical Assistant or LPN looking for a rewarding opportunity with a team that values both its patients and its people, we’d love to hear from you!

Join Gastroenterology Associates of Tidewater and become part of the One GI family- where your career can grow and your work can make a difference.

• Excellent paid time off for a healthy work/life balance.
• We've got your future in mind! With our generous 401(k) plan, we'll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
• Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with FSA and HSA options.
• Love where you work? Spread the word! Refer a friend who'd be a great fit for One GI family and earn a special bonus when they join the team!

• Answer and routes call, according to practice standards in an efficient manner (I.e., warm telephone transfer or via the EMR).
• Update basic demographic information when informed of any changes.
• Obtain, verify, and update health history of patients.
• Obtain, verify, and update medication list.
• Manage patient prescriptions as directed by provider.
• Arrange outgoing referrals as directed by provider.
• Answer basic patient questions relating to GI conditions, procedures, and medications.
• Give test results and/or relaying information at the direction of the provider.
• Review procedure reports to ensure outlined planned is followed.
• Assist with scheduling office visits, procedures, laboratory tests, x-rays, outpatient testing, hospital admissions and appointments as necessary.
• Provide patients with the appropriate educational forms, literature, and instruction as directed by the provider.
• Document patient interaction, patient education, or other communications between staff and the patient which may be pertinent to their treatment.
• Exercise critical thinking skills when assisting patients with chronic disease states.
• Ability to recognize when a situation is routine, urgent, or emergent.

• High School Diploma or equivalent required.
• Previous experience working as a medical assistant or LPN experience in a clinic setting.
• Knowledge of medical terminology, anatomy, physiology, and pathophysiology required.