SW Supervisor; Licensed, Non-Union

Purpose:

Care Management is a service that helps children with chronic physical or emotional issues obtain and utilize the medical, social and community services they need to get and stay healthy. Care Coordinators learn all they can about the child and family’s unique needs. They work with other care providers to develop a plan of care and help members determine and take the actions needed to make and keep appointments, adhere to medications, obtain educational and health advocacy, and access benefits.

The Social Work Supervisor will not only oversee the coordination of services for children with chronic medical and/or behavioral health conditions, but also provide hands-on support to the families we serve. The role involves converting cases from Outreach to Enrollment and managing a small caseload of children with high-risk behaviors. The Social Work Supervisor role is pivotal in connecting children and families to the services needed to stay as healthy as possible and avoid unnecessary trips to the emergency room.

In collaboration with the care coordination team, the Social Work Supervisor will assist with completing risks and needs assessments, developing person-centered care plans, scheduling, and tracking appointments, educating members, and coordinating other aspects of members’ health and community services. The role will require some evening availability and on-call coverage. As this is an evolving program, additional responsibilities will be added.

• Provides regularly scheduled weekly supervision to care management staff members of the NYC team, and Staten Island as needed.
• Provides administrative oversight to ensure compliance with TJB, DOH, and CBC standards.
• Monitors service provision, referrals, and census data to maintain program effectiveness.
• Manages billing processes, utilizing both electronic and manual systems, to ensure accuracy and timeliness of documentation and assessment completion.
• Oversees and completes outreach, enrollments, discharge processes, and decisions in alignment with program protocols.
• Manages caseload of high-risk cases to ensure that appropriate continuity of care is provided.
• Ensures follow-up on quality assurance activities including corrective action, client satisfaction surveys, and audits.
• Monitors and addresses high‑risk incidents promptly in accordance with organizational policies.
• Conducts community outreach, fostering strong linkage relationships with service providers.
• Participates in network/coalition meetings.
• Covers for the Director in his/her absence.

• Expertise in Mental Health: Knowledge of severe mental illness and serious emotional disturbance.
• Critical Thinking & Problem‑Solving: Ability to assess complex situations and implement effective interventions.
• Trauma‑Informed Care: Delivers services with sensitivity to trauma and cultural considerations, incorporating an anti‑oppressive lens.
• Proactive Engagement: Continuously monitors client needs and actively facilitates engagement.
• Relationship Building: Strengthens connections with individuals, families, and communities through meaningful interactions.
• Empowerment & Strength‑Based Approach: Identifies and leverages individual, family, and community strengths to promote resilience.
• Intervention Development & Adaptation: Designs, evaluates, and modifies interventions to achieve measurable outcomes.
• Documentation & Compliance: Accurately records assessments, plans, and interventions to maintain service quality.

Licensure (LMSW, LCSW, LMHC, LMFT, LCAT) in a Behavioral Health or related field.