Patient Service Representatives

Job Details

Job Location:

Port Chester - Port Chester, NY 10573

Salary Range: $20.00 - $22.00 Hourly Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities.

Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Open Door is seeking a Patient Service Representative for its Family Medical Center in Port Chester, NY.

Experience:

Prior experience in customer service preferred. English/Spanish language skills required.

As an Open Door employee, you would be eligible to participate in Open Door's Retention Bonus Plan, which pays a quarterly bonus of $750, beginning the first quarter following 3 months of employment as long as you remain an active employee in good standing.

• Make appointments for patients. Verifythe need for return appointments
• Performs financial and data entry tasks with the patient after his/her visit with a provider.
• Collects payment due from self pay patients or co-payments for insurance accounts and changes the claim status in eClinical
  
  Works accordingly.
• Collects on accounts with past due balances and/or "Payment Contracts" in process.
• Coordinates with the Billing department for difficult or unusual patient requests or processing tasks, or high balance accounts that may require a payment contract.
• Verifies Medicaid eligibility and scans eligibility forms into document section of the patient file.
• Confirms that signed insurance forms are in the file for each Private Insurance billable encounter.
• Close all encounters in eClinical
  
  Works.
• Confirms name, address, phone number, and coverage with the patient. Ensures that all patients are properly registered.
• Log all payments received, completes all data entry tasks (closing claims in eClinicalWorks and scanning information into patient file) on a daily basis.
• Respondto patient inquiries on a daily basis.
• Ensure that all documents, telephone encounters, requests for medical records, and labs are completed and/or answered on a daily basis.
• Prepareclosing reports and secures negotiables, daily. Coordinates with a supervisor to balance and correct input, daily.
• Maintaina current file for all input procedures, codes, fees, and relevant insurance billing procedures. Keeps supervisor apprised of exceptions or problems with encounter forms and data entry tasks.
• Participate in cross training, as required, for the Registrar job tasks; performs marketing functions as required; and registers new patients when required.
• Provide excellent customer service to all patients at all times
• Perform other duties as assigned
• If Designated as responsible for Bio Hazardous Waste removal, complete online training and receive certificate prior to completing this task.

• High School Diploma or GED required
• Bilingual (English/Spanish) required
• Superior customer service skills and experience
• Flexible and solutions driven
• Responsive and comfortable working in the fast paced high accountability environment with different types of providers.
• Provides assistance to patients in a compassionate, caring, cheerful and concerned manner
• Passionate about providing high quality care to low income, under-served residents and those lacking access to health care.
• Maintains patient confidentiality at all times
• Engaged in learning and continuous quality improvement
• Outsta…