Healthcare Liaison - Skilled Nursing Admissions Coordinator

Healthcare Liaison
- Skilled Nursing Admissions Coordinator

Job Category: Healthcare/ Skilled Nursing

Requisition Number: HEALT
003639

• Posted :
  September 17, 2026
• Full-Time
• On-site

Showing 1 location

Homestead Hills | HH
- Homestead Hills
3250 Homestead Club Dr
Winston Salem, NC 27103, USA

At Homestead Hills
, we're not just a luxury senior living company; we're a community recognized as a Great Place to Work®and we take immense pride in that designation. Our philosophy, “People First, Always,” underscores everything we do. We believe that our dedicated team is our greatest asset, driving us to create compassionate, respectful, and meaningful interactions every day.

Why Choose Homestead Hills?

• A Culture of Growth and Teamwork:We foster an environment where your contributions are celebrated, and your personal and professional growth is encouraged.
• Make a Difference:Your work will enrich the lives of our residents and fellow team members, creating a lasting positive impact in our community.
• Collaborative Environment:Join a team that values each member's input, promotes collaboration, and strives to create a vibrant and engaging atmosphere.

We’re looking for a Healthcare Liaison:

The Community Healthcare Liaison manages the Skilled Healthcare admissions process and serves as a key contributor to occupancy growth through timely lead response, professional referral relationship management, and collaboration with Lifestyle Advisors and community leadership.

POSITION SUMMARY
:
This position is responsible for supporting the department's activities in pre-admission, admission, discharge, and follow-up processes while driving responsiveness, referral conversion, and prospect-centered experience from first inquiry through move in.

ESSENTIAL FUNCTIONS
:

• Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees Works within the campus programs to promote safety and the well‑being of all residents and employees.
• Upholds the campus’s Mission Statement.
• Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential.
• Daily communication with the centralized admissions coordinator related to transfers to the hospital, LOAs, discharges, and admissions to Community SNF. Collaborate to ensure full occupancy by reviewing referrals daily and advancing admissions opportunities.
• Ensure Admission Packets are signed timely by residents or POA.
• Complete calls and setup times to meet to go through the Admission Packet or obtain e‑mail remote signing.
• Discuss benefits with resident/POA prior to move in – coordinate with family.
• Med Adv Updates must be sent timely- document in chart.
• Ensure Room Readiness and Checklist completion.
• Initiate the Welcome Experience.
• Complete Insurance verification/authorizations-verified and documented in chart.
• Ensure Census Lines are corrected daily-Admissions, Discharge, Transfers.
• Coordinate with the centralized admissions coordinator and nursing team daily to prioritize admissions pipeline activity and identify barriers to conversion.
• Conduct tours of the community with prospective residents and families, positioning the community's rehabilitation, care, and hospitality strengths.
• Assist with Assisted Living and Memory Care tours and move ins in partnership with Lifestyle Advisors.

• Respond to all inbound referral inquiries, hospital referrals, professional referrals, and direct consumer inquiries within 30 minutes during business hours whenever possible; all referrals must receive an initial response within one business hour.
• For after-hours or weekend referrals,…