Director of Clinical Operations & Video Engagement

Director of Clinical Operations & Video Engagement

About Scene Health

Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere.

We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.

Department: Patient Solutions

Reports To: VP of Operations

Scene Health is on a mission to solve medication non-adherence. We're a diverse team of clinicians, technologists, and public health enthusiasts building high-impact, patient-centered solutions.

The Director of Clinical Video Engagement will lead and scale the clinical team at the center of Scene's asynchronous video-based care model. This is a video-first leadership role: you will own how our nurses, pharmacists, and health coaches show up on camera, and you will be accountable for the quality, consistency, and impact of every video-based patient interaction. Operations and people management are core to the job — but the differentiator we're hiring for is the ability to lead a team whose primary craft is engaging patients through video.

You will build the standards, coaching systems, and performance frameworks that turn video into Scene's most powerful adherence and retention tool, while also running the day-to-day operations — staffing, QA, compliance — that keep a clinical video program running at scale.

We’re looking for a dynamic, strategic leader to be the driving force behind building, managing, and scaling a high-performing clinical organization that delivers exceptional, patient-centered care through Scene’s digital patient engagement platform, anchored by asynchronous video. This role centers on people leadership, operational discipline, and accountability, with a strong emphasis on driving innovative, high-quality digital patient engagement at scale.

This hands-on leadership role blends operational rigor with compassionate team development to build a strong, values-driven clinical culture and to improve retention in care and long-term patient engagement . You will lead teams delivering Video Directly Observed Therapy (VDOT), video-based medication engagement and health coaching, pharmacy services (including MTM and CMRs), and other clinical interventions delivered through Scene’s platform, while fostering a department where clinicians feel supported, accountable, and proud of the care they provide.

Key Responsibilities

• Own Scene's Engagement Standards for video-based care — defining what “good” looks like on camera for clarity, empathy, tone, adherence support, and clinical accuracy.
• Set the vision for how asynchronous video is used to motivate, retain, and support patients over time, and continuously evolve that vision as the platform and patient population grow.
• Identify, test, and scale new video engagement approaches — formats, cadence, messaging — that improve adherence and continuity of care.
• Serve as the clinical and video-engagement voice in program and workflow design, recommending enhancements that improve video quality and patient experience.
• Develop and articulate a clear vision for clinical operations that aligns with organizational goals for quality, patient outcomes, digital patient engagement, innovation, and operational performance.
• Translate strategy…