Patient Safety Program Manager

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

The Patient Safety Officer develops and maintains systems within the organization to proactively predict, detect, monitor, prevent, organize, measure, investigate, report, and manage patient adverse events or other incidents that may lead to patient harm. Additionally, this individual is responsible for reviewing and formulating policy or organizational changes and making recommendations for final approval by senior management. The Patient Safety Officer works closely with the Local Senior Leadership, Legal Department, Quality Department, Patient Advocacy, and other departments as necessary in performing the duties outlined above.

The organization’s key aims in this area are to be on the leading edge of improving health outcomes and service, increasing patient safety, and reducing error in healthcare processes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Required – Bachelor’s degree in healthcare or related field.

Preferred – Master’s degree in healthcare or related field.

Required
- Minimum two years clinical background (recent clinical experience preferred). Other background will be considered commensurate with education, knowledge, skills and acquired experience.

Preferred
- Minimum two years of clinical background, risk management, quality management or legal nurse consulting experience.

Required – Must possess one of the following certifications within 18 months of employment date of hire:
Certified Professional in Patient Safety (CPPS), Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Health Care Risk Management (CPHRM).

• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency in using computers, software, and web-based applications.
• Ability to manage processes or facilitate management of processes by others.
• Working knowledge of continuous process improvement processes.
• Strong interpersonal skills.
• Strong Organizational skills.

• Promotes patient safety through and actions, training, implementation, and improvements using proven methods.
• Provides recommendations, support, and assistance to appropriate operational owners to implement strategies and policies that promote patient safety.
• Ensures patient safety occurrence reporting process including trending and reporting of results, identification of problem-prone areas, and facilitation of prevention initiatives. Analyze all statistical reports and advisories that identify patient safety patterns and trends for leadership. Lead the review of serious patient safety occurrences requiring root-cause analysis or failure mode and effects analysis. Disseminate lessons learned and process improvement plans internally within the…