Medical Records Technician

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* TITLE:

** Medical Records Technician
** REPORTS TO POSITION:
** Clinic Supervisor/Manager
** DEPARTMENT:
** St. Charles Health System
** DATE LAST REVIEWED:
** April 2025
** OUR VISION:
** Creating America’s healthiest community, together
** OUR MISSION:
** In the spirit of love and compassion, better health, better care, better value
** OUR VALUES:
** Accountability, Caring and Teamwork
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* DEPARTMENT SUMMARY:

** The Medical Records Technician position is assimilated throughout St. Charles Health System encompassing practices in three Central Oregon counties and numerous specialties including orthopedic services, family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, behavioral health, and sleep medicine. Our MAs collaborate with physicians and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.
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* POSITION OVERVIEW:

** The
** Medical Records Technician
** is responsible for supporting the daily operations and overseeing the medical records activities of a multi provider clinic. Business activities include direct management of all clinical medical records processes. This position oversees the health information management activities including customer service, ROI, answering phones, chart preparation, document retrieval, chart inventory, records management and destruction, and related duties.

This position does not directly manage any other caregivers.
** ESSENTIAL FUNCTIONS AND DUTIES:
** Responsible for high level accuracy in all functions of clinic business/patient process flow, from initial records collection to patient intake, to results collection for services provided.

Responsible for the oversight of real time document management and retrieval for active patients receiving services in the clinic, including accurate chart preparation process management for upcoming patient appointments.

Oversees the accurate prepping, scanning, and indexing process of patient records and information related to incoming patient records and upcoming patient appointments, including scanned documentation correction and deletion processes.

Courteously and confidently advises patients regarding medical records processes, requests appropriate types of payments for release of information, and oversees the completion of release of information requests within the legal timeframe.

Applies demonstrated expertise in managing the clinic’s medical records processes and provides early identification of problem areas and appropriate resource utilization for problem solving.

Responsible for multiple location records management process. Oversees and assists St. Charles HIM department with management of the historic medical records.

Oversees chart scanning process for outside records.

Functions as a patient representative during registration process; greets and assists patients and demonstrates exceptional customer service skills.

Assists providers with other duties (e.g. chart preparation, phone messages, etc.) and communicates with professional staff as needed for quality patient care.

Supports the vision, mission and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable…