Lead Medical Assistant

Job Summary

This role is responsible for the clinical and administrative management of the Medical Assistants.

• Act as hiring, performance, and time manager for Medical Assistant (MA) team.

• Coordinate with talent acquisition team to fill open positions.

• Onboard new MAs and ensure competence in the role.

• Maintain ongoing assessment of MA competency through regular chart audit and member tracers, providing additional education and support as needed.

• Manage medical center flow to reduce wait times as members transition between onsite services.

• Utilize available resources to cover absences, lunches, and breaks, and to render additional support. This includes covering as an MA as needed.

• Ensure timely completion of MA tasks and responsibilities.

• Monitor completeness and accuracy of MA documentation, including quality assurance and control logs.

• Responsible for medical supply ordering and inventory management.

• Ensure clinical care areas are orderly, clean, and stocked for daily use.

• Maintain knowledge of and enforce policies and procedures related to the MA role and responsibilities.

• Follow the process for escalation and communication with center leadership when a policy and procedure is not followed or when an incident occurs.

• Oversee MA assignments to teams, assure each team has MA assigned appropriately.

• Certified Medical Assistant with active certification in applicable state.

• 5 years’ experience as a Medical Assistant.

• General knowledge of Environmental Health and Services, Occupational Safety and Health Administration, and Radiation Safety and Protection procedures.

• CPR Certification.

• Customer service oriented.

• Able to react quickly in emergencies; must be able to quickly identify appropriate staff when crisis situations arise.

• Able to efficiently prioritize multiple high-priority tasks.

• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).

• Willingness and capacity to learn new software tools, as necessary.

This job operates in a professional office environment. This role routinely uses general office equipment. Often wear a special uniform, such as a lab coat or surgical scrubs, protective or safety attire, such as gloves and masks. Exposed to the diseases andinfectionsofpatients daily. May share workspace with other technicians and staff.

• Ability to communicate clearly and exchange accurate information constantly.

• Ability to remain stationary for long periods of time.

• Job may be physically demanding at times.

• Repetitious movements.

• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

• Ability to occasionally move objects up to 20 lbs.

Medical Assistant