Patient Service Representative - Sharp HR EOHD - Day Shift - PRN

Hours

Shift Start Time: 7:30 AM

Shift End Time: 4 PM

AWS Hours Requirement: 8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements: No Weekends

On-Call

Required:

No

Hourly Pay Range (Minimum
- Midpoint
- Maximum): $25.150 - $28.950 - $32.420

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

Performs patient scheduling, reception, and other assigned department operational tasks.

• H.S. Diploma or Equivalent

• 1 Year Customer service experience.
• Medical or hospital setting experience.

• Communication and Teamwork
  Participates in customer service performance improvement projects.
  Validates messages by clarifying expectations and verifying understanding of agreements/action plans.
  Uses effective interpersonal skills that are age appropriate with customers.
  Uses special needs resources (translation, phone services) to communicate with patients that speak another language or have hearing/speech disorders.
  Establishes effective working relationships between internal and external customers.
  Seeks opportunities for feedback to improve effectiveness of own communication.
  Integrates learning into changes in behavior, approach, and actions.
  Consistently displays commitment and support of decisions.
  Accepts feedback about effectiveness of own communication. Integrates learning into changes in behavior, approach, and actions.
  Works cooperatively with team members to accomplish goals.
  Supports others in work completion.
  Stays informed through staff meetings, electronic communication, in-services, and educational opportunities.
  Shares and provides information with others.
  Initiates communication with others to ensure job is completed successfully.
• Customer Service
  Greets patients, providers, staff and all other team members with eye contact, smiling and acknowledging person by name.
  Explains provider delays to patient. Assists provider by getting patient started on any initial paperwork.
  Maintains confidentiality according to department policy. Maintains workflow through the clinic. Informs providers and nursing staff when patient's chart and paperwork is ready.
  Responds to patient and co-worker needs and concerns as appropriate.
• Scheduling and Registration
  Confirms patient information and schedules appointments accurately and in a manner that best meets the patient's preference, i.e. time, location.
  Registers patients in electronic health record systems.
  Works with leadership and provider to maintain efficiencies in scheduling.
  Notifies leadership and HR Onboarding with any issues related to scheduling.
• Data Entry and Record Management
  Creates patient chart and distributes to nurses and providers appropriately.
  Maintains medical records for department ensuring that confidentiality is maintained. Ensures records are updated with all necessary paperwork in a timely manner.
  Requests records from archive as needed. Pull chart (paper) if onsite, if previous records are not in Agility.
  Alerts staff/supervisor to workflow problems.
  Alerts leadership of sensitive issues in a timely fashion.
• Telephone Skills
  Answers telephones within 3 rings and in a professional manner.
  Transfers calls appropriately.
  Takes complete messages.
• Financial Responsibilities
  Demonstrates flexibility in work practices.
  Supports organizational cost containment.
  Takes initiative in using time effectively.
  Actively sets priorities and adjusts to unscheduled situations.
  Accepts responsibility for own actions and outcomes.
• Quality
  Cooperates with initiatives to improve work processes.
  Tries new ideas and new ways of doing things with guidance.
  Notifies appropriate resources when issues or problems arise.
  Completes quality assurance monitoring tools as specified for department.
  Utilizes appropriate processes or tools to document identified problems to promptly initiate problem solving plans.
  Promotes quality outcomes in complex, new/unusual, or other high-risk clinical situations, collaborating or seeking additional resources as needed.
  Completes quality-monitoring tools as specified.
  Keeps abreast of new developments in field, discipline, or functional area.