J&J Family of Companies - Kansas , MO Posted

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Market Access

Reimbursement

Professional

Kansas City, Kansas, United States, Kansas City, Missouri, United States, Topeka, Kansas, United States, Wichita, Kansas, United States

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

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Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager for the Kansas City, MO territory, which includes Kansas City, MO, Wichita, KS, Topeka, KS and Kansas City, KS.

PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Janssen therapies, to help overcome challenges to fulfillment, on-boarding, and adherence.

The Field Reimbursement Manager (FRM) is responsible for serving as the primary field-based lead for education, assistance, and issue resolution with healthcare providers (HCPs) and their office staff, with respect to patient access to J&J Neuroscience therapies. This role involves investing time (up to 50%) on-site with HCPs and HCP staff, assessing their education needs and facilitating collaboration with various stakeholders.

Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Primary responsibilities include the following. Other duties may be assigned.

• Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.)

• Effectively collaborate with field support team members such as sales representatives and key account managers and serve as access, fulfillment, and reimbursement expert for the local team

• Lead compliant access and fulfillment discussions with field support team members

• Utilize data and account management skills to proactively address access barriers

• Act with a sense of urgency and accountability to address critical access and affordability issues for patients

• Partner with managed care colleagues to understand current policies and potential future changes

• Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement

• Build strong, trust-based relationships with customers in all assigned accounts

• Manage territory logistics, routing, and account business planning

• Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements

• Grow the knowledge of hub and specialty distribution channels to improve practice and patient support needs

• Collaborate with internal J&J departments such as marketing, sales,…