Medical Records Clerk Team Lead

Vida Medical Centers is seeking an experienced, organized, and detail-oriented Medical Records Clerk Team Lead to support the daily operations of our Medical Records Department.

The Medical Records Team Lead serves as a day-to-day resource for the Medical Records team, helping coordinate workflow, monitor productivity, support staff training, and ensure patient records are processed accurately, timely, securely, and in accordance with Company policies and applicable regulations.

Job Duties Include, But Are Not Limited To:

Team Coordination & Support

• Coordinate daily assignments and assist with workload distribution.
• Serve as a day-to-day resource for Medical Records team members.
• Monitor productivity, pending requests, and completion of assigned tasks.
• Assist with training and onboarding new team members.
• Provide guidance regarding established Medical Records procedures and workflows.
• Identify operational concerns and elevate issues to the Office Manager as appropriate.

Medical Records Operations

• Coordinate the collection, processing, maintenance, and release of patient medical records.
• Ensure records and requests are handled accurately, timely, and confidentially.
• Manage incoming and outgoing Medical Records requests.
• Follow up on outstanding documentation and resolve routine discrepancies.
• Ensure protected health information is transmitted through approved and secure methods.

Compliance & Quality Assurance

• Maintain compliance with HIPAA requirements and Company confidentiality policies.
• Assist with routine audits for accuracy, completeness, and proper documentation.
• Identify compliance concerns and elevate them appropriately.
• Follow established procedures for subpoenas, legal requests, and other sensitive record requests.
• Support departmental quality-control initiatives.

EMR & Workflow Support

• Ensure accurate documentation and data entry within EMR/EHR systems.
• Assist team members with proper system use and established workflows.
• Monitor work queues, pending requests, and turnaround times.
• Identify workflow or system issues and communicate them to the Office Manager.
• Assist with productivity tracking and process-improvement initiatives.

Patient & Provider Support

• Assist patients, providers, insurance companies, and external healthcare facilities with Medical Records inquiries.
• Ensure timely responses to calls, emails, faxes, and EMR communications.
• Maintain professional communication and high customer-service standards.

Qualifications &

Skills Required:

• High school diploma or equivalent required;
  Associate degree in Healthcare Administration, Health Information Management, or related field preferred.
• Minimum 2–3 years of Medical Records or healthcare administration experience preferred.
• Previous lead, senior-level, or training experience preferred.
• Strong knowledge of HIPAA, confidentiality requirements, and Medical Records procedures.
• Experience with EMR/EHR systems.
• Strong organizational, communication, and problem-solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Bilingual English/Spanish preferred.

Work Environment & Requirements:

• Full-time, in-person position.
• Professional healthcare office environment.
• Ability to work effectively in a fast-paced environment.
• Ability to maintain strict confidentiality of patient information.
• Occasional travel between Vida Medical Centers locations may be required.

This position requires AHCA Level 2 background screening. Learn more:

Vida Medical Centers está buscando un(a)
Líder de Equipo de Registros Médicos (Medical Records Team Lead) con experiencia, organización y gran atención al detalle para apoyar las operaciones diarias del Departamento de Registros Médicos.

El Medical Records Team Lead será un recurso clave para el equipo, apoyando la…