Booking Specialist

As a call centre operator, you will be responsible for coordinating and booking imaging appointments.

Wellington

• Great team environment, and opportunities to develop your skills
• Health Insurance and 5 weeks annual leave
• Modern office on Lambton Quay

We have an exciting opportunity for a Booking Specialist to join us in our Lambton Quay contact centre.

As part of the call centre team, you will be responsible for providing the successful co-ordination and booking of imaging appointments, through:

• Answering incoming calls in an effective and timely manner to ensure a first call resolution
• Applying correct protocols and liaise with the clinical team to obtain the correct procedures for the patient, any special requirements or staff required for the procedure
• Protecting patient privacy while also liaising with appropriate clinical teams to ensure the correct procedures are met
• Requesting blood tests, previous imaging and surgical notes on behalf of patients to ensure their procedures have the best outcome and ensure patient notes are clear
• Managing applications for funding as required as well as providing patients with a clear indication of costs for all procedures

• Strong knowledge of Microsoft Word, Excel, Outlook, and the ability to pick up new computer systems
• Exceptional organisational skills
• Exceptional communication and customer service skills
• Ability to process large amounts of technical and variable information
• Some knowledge of medical terminology is desired
• Excellent phone manner

Pacific Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology.

The chance to enhance your career in an evolving work environment whilst making a difference to the health of everyday New Zealanders. We offer a competitive salary and staff benefits package including:

• Generous leave: 5 weeks annual leave and up to 5 days of domestic leave annually pro rata
• Southern Cross health insurance provided by the employer
• Professional training and development opportunities
• Employee Assistance Programme (EAP)