Lead Registration Representative - Emergency Department

** Join a team that delivers excellence.
** Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a healthcare organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health  part of an exceptional healthcare experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the  Best Hospitals  by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital
- Cedar Crest, Lehigh Valley Hospital
- Muhlenberg, Lehigh Valley Hospital
- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best healthcare possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.  
** Summary
* * Coordinates and performs administrative functions associated with daily operations at assigned regional registration locations and acts as a resource to front line colleagues. Develops and provides education and support to front line colleagues. Identifies gaps in standard work and creates and implements standard work. Functions as the primary resource for registration, registration regulatory and departmental requirements, performance measures, insurance and other registration-related activities.

Works in an emergency department which encompasses varying levels of patient care. Creates and monitors assigned team's schedules daily to ensure adequate coverage.

** Job Duties
*** Oversees registration performance standards such as work queue productivity, regulatory requirements, registration standard work and identifies areas for improvement.
* Acts as a primary resource for registration, registration regulatory and department requirements, performance measures, insurance and other registration-related activities.
* Responsible for orientation, ongoing training and education within assigned registration areas to ensure quality, accuracy, and proper completion of registration requirements.
* Responsible for daily staffing at multiple location within assigned region and performs registration functions as needed.
* Develops and implements registration standard work and educates team on updates and new initiatives.
* Develops department-specific orientation training schedules and orientation record for new colleagues and ensures timely completion.
* Reviews and updates assigned work queues daily.
* Collaborates with clinical leaders to ensure timely patient access and other department colleagues to ensure exceptional experiences for our patients and colleagues.  
** Minimum Qualifications
*** Associate’s Degree in healthcare or related field or
* High School Diploma/GED and three years' prior experience in a customer service or other role overseeing work processes.
* 3 years experience in healthcare, customer service, or educational environment overseeing work processes.
* Ability to multi-task and handle interruptions with ease.
* Ability to adapt to constant change within an emergency room setting…