Site Supervisor - Cardiology

Overview

The RMG Site Supervisor will provide daily supervision to clerical and clinical staff and provide leadership and direction for improving patient/customer satisfaction. Conducts staff meetings to maintain company communication and allow providers and staff to address any concerns. Anticipates/facilitates provider needs. Ensure 'payment at time of service' metrics are met. Monitor Revenue Cycle metrics including open encounters and all work queues.

Optimize department workflow. Maximize budgeted payroll hours by effectively scheduling staff. Create business relationships in community and evaluate opportunities for growth. In collaboration with Operations Director, responsible for employee relationship including disciplinary actions, training and promotions of practice personnel. Performs functions related to the billing process including ICD-10 and CPT coding.

• Conducts consistent staff meetings; seizes opportunities to foster communication, provide practice and organizational updates, share information, teach and continually challenge and develop staff.
• Acts as a role model for staff in handling patient, physician and department relations and communicates appropriate issues to Practice Manager or Regional Director.
• Provides daily supervision to clerical and clinical staff.
• Provides leadership and direction for improving patient/customer satisfaction.
• Effectively prioritizes and executes tasks when under pressure.
• Perform additional tasks as assigned to achieve practice/organizational goals.
• Assures the reconciliation sheet is faxed daily. Enters time in Timekeeping System.
• Manages facility improvements at site of responsibility.
• Ensure 'payment at time of service' metrics are met; ensure charge capture and turn around on clinic review forms/fatal errors are completed in a timely manner according to policy.
• Run the EMR reports daily to assure all charts are closed and all work queues are completed.
• Ensures timely and accurate patient registrations, scheduling, inpatient and outpatient charge entry and coding.
• Responsible for all cash management activities and end of day reconciliations.
• Ensures the office is prepared each day for patients including clerical preparation, cleanliness and proper stocking of rooms.
• Implements patient satisfaction tactics to promote and maintain the best patient experience.
• Manages front desk activities ensuring patients complete demographic, billing and insurance registration is obtained and updated.
• Monitors and resolves patient complaints.
• Ensures patient customer service expectations are met.
• Ensures clinical staff appropriately documents health information within their scope of practice and a complete medical record is available at time of visit.
• Maintains appropriate health information standards.
• Is responsible for employee relationship including disciplinary actions and hiring in collaboration with their Director and Human Resources.
• Periodically reviews performance of each staff member.
• Determines training and development programs for support staff and develops 'on the job' or 'in-service' programs if needed.
• Evaluates job 'work loads' to ensure equitable distribution and determine if/when reductions or additions in personnel are necessary.
• Is committed to hiring and retaining the best quality talent.
• Assist with selection and training of relevant assigned staff.
• Completes yearly performance evaluations for staff. Monitors staff compliance with mandatory education and training, participation in continuing education programs.
• Maintain DNV and ISO 9001 compliance.
• Maximize budgeted payroll hours by effectively scheduling staff; monitor and track staff productivity through flex staffing tool keeping WHPUOS and W$PUOS at or under budgeted projections.
• Recom…