Program Director

Program Director Deaf Community Counseling Services Adult Division Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve.

Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Deaf Community Counseling Services (DCCS) is a program that operates in partnership with SF City and County, Department of Public Health (SFDPH), Community Behavioral Health Services (CBHS) and Alameda County Behavioral Health Care Services, Northen Region Kaiser Permanente and other private insurances. This program provides mental health services to Deaf and hard-of-hearing clients with culturally sensitive providers and all needed communication assistance, including staff fluent in ASL and video phone relay services.

Services include mental health and substance abuse assessment and therapy, psychiatric and medication services, drop-in case management to help deaf and hard-of-hearing persons to access services, and school partnerships to foster academic and social success for deaf and hard-of-hearing students.

The Program Director is a licensed clinician with certification to provide clinical supervision and will function primarily in supervisory position and some direct service as needed. The primary functions of this role include responsibility for implementation of the coordinated specialty care model program, clinical supervision, coordination of team activities, training, monitoring of quality assurance, and supporting fidelity monitoring of program model.

Local travel between agency sites as well as direct service provision to program participants is expected. This position reports to the CFOO.

• Provide program oversight and collaboration with Solano County Systems of Care on program services delivery
• Perform Continuous Quality Improvement (CQI) activities on program operations, tracking and developing systems for contract performance, compliance, program efficacy, and quality of care
• Review and approve clinical documentation ensuring charts and medical records meet Medi-Cal/Medicare/ payor requirements, compliance requirements, and utilize client-centered approach
• Provide individual and group supervision to staff accruing clinical experience and hours for professional licensure (according to licensure status).
• Support the multi-disciplinary team’s compliance with all program protocols and best practices through consultation and multi-department cross-training and team building.
• Coordinate and develop trainings in conjunction with program partners to target MDT program needs (contingency management, harm-reduction, targeted case management, and other topics as assigned)
• Coordinate efforts such as recruitment, hiring, disciplinary action if necessary, and off-boarding in consultation with Lead Clinical Case
• Manager, DPH, Director of TAY and Adult Mental Health Services, and Human Resources
• On-call consult during working hours to triage clinical emergencies and coordination for coverage
• Serve as a back-up for Lead Clinician, which may include direct service
• Oversees all clinicians as direct reports and administrative manager and responsible for performance
• Coordinates and collaborates with the medical team for client care.
• Actively engage in program’s outreach campaign and liaison with other Felton departments regarding media campaign, outreach materials, and facilitate community involvement and/or advocacy.
• Contribute to all assigned committees and meetings (leadership meetings, steering committee, operations meetings, etc.) and represent Felton’s program in stakeholder, county, and other assigned meetings.
• Attend and participate in all assigned training for professional, program, and agency
• Represent as a Felton leader in all stakeholder and provider meetings if necessary.
• Coordinate outreach efforts in community, including providing presentations to Deaf organizations and to Deaf community members.
• Additional duties assigned as…