Clinical Research Analyst II

About Com Psych

Com PsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our Guidance ResourcesⓇ and Absence ResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 78,000 customers worldwide, touching more than 160 million lives across 200 countries.

Visit  to find out why 40% of the Fortune 500 choose Com Psych for their mental health and absence management needs.

The Clinical Research Analyst II builds Com Psych's clinical outcomes and client experience measurement program, applying program evaluation and measurement-based care methods to define how we measure whether clients improve and how they experience our services. This role designs the measurement methodology, administers the survey instruments used to collect outcomes and experience data, and turns the results into scorecards and recurring reports for clinical and operations leadership.

It also connects those findings to provider network performance to drive improvements in service quality. Working closely with clinical leadership, this role exercises discretion and independent judgment in translating clinical and operational objectives into measurable outcomes, identifying trends and opportunities, and recommending improvements that influence clinical quality, service delivery, and Com Psych's demonstrated value to customers.

• Administer ongoing collection of clinical outcomes and client experience data across Com Psych's domestic and global service lines, including international intake centers and global partners
• Own and administer Com Psych's survey platform, including instrument design, routing logic, pilot testing, user access, and data integrity
• Identify, gather, and consolidate data from multiple, disconnected sources into a unified reporting structure
• Define and document calculation methodologies for validated clinical outcome measures and client experience measures, including scoring windows, thresholds for clinically meaningful change, and treatment of incomplete or non-response data
• Design and develop scorecards and reporting frameworks to track clinical outcomes and client experience, where none currently exist
• Own and maintain a standard suite of recurring outcomes and experience reports for clinical and operations leadership
• Analyze trends, anomalies, and insights across outcomes and experience measures to inform service delivery, customer-facing impact reports, and strategic research questions related to behavioral health trends, service outcomes, or product development
• Combine outcomes and experience data with provider network performance data to identify performance gaps and drive improvements in external network quality
• Collaborate with the clinical research team on ad hoc research projects, white papers, and thought leadership initiatives
• Support the leadership team in driving continuous improvement of clinical workflows and programs, and identifying opportunities for operational efficiency and clinical innovation using internal and industry benchmarks
• Perform other duties and responsibilities as assigned

• Bachelor's degree required;
  Master's degree preferred in psychology, public health, statistics, program evaluation, data science, or a related behavioral or social science field
• 3+ years of experience in program evaluation, health services research, applied research, or data-driven quality improvement, preferably in a clinical, behavioral…