Intake Specialist View On-Site • Merrimack, Hampshire • Part Time or Per Diem

Role Overview

As an Intake Specialist at Allied Caregivers, you will be responsible for onboarding our clients by assessing their care needs, explaining agency services, and ensuring a seamless intake experience. This position involves direct communication with clients, families, and caregivers to facilitate the start of non-medical home care services.

• Client Intake & Assessment - Serve as the primary point of contact for new clients and families, conducting initial in-home assessments to understand care needs, preferences, and concerns.
• Intake Documentation & Service Coordination - Complete and maintain required intake paperwork, service agreements, consents, and client records while coordinating with scheduling and care teams to initiate services promptly and match clients with appropriate caregivers.
• Client Communication & Follow-Up - Educate clients and families about agency services, policies, and pricing; address questions and concerns; and follow up after intake to ensure satisfaction and resolve issues.
• Care Observation & Communication - Observe and report safety hazards, changes, concerns, complaints, and other significant client or care-environment observations to appropriate administrative and care-coordination personnel to support continuity and quality of care.
• Confidentiality, Compliance & Professionalism - Maintain client confidentiality and HIPAA compliance, exercise sound judgment and discretion, stay current on applicable care practices, and collaborate professionally with clients, families, caregivers, and agency stakeholders.

• LNA or CNA experience preferred.
• Comfortable using computers, tablets, and other technology.
• High school diploma or GED.
• At least 18 years of age.
• Blood TB Test and Physical.
• Valid driver's license and reliable transportation.
• Capacity to drive at least 1 hour (paid)
• Ability to communicate effectively in English (reading, writing, and speaking).

• Part-time, PER-DIEM, position.
• Flexible availability throughout the week.

At Allied Caregivers, we prioritize comfort, respect, and generosity. Our team is dedicated to improving the health and well-being of our clients while fostering an environment of compassion and care.

We also offer optional benefits, including:

• Life Insurance
• Cancer Care Coverage
• Critical Illness Coverage
• Accident Care Coverage