Direct Care Worker Lead Trainer

Lead Trainer/Direct Care Worker

Company: Quality Healthcare Group
Location: Glenolden, PA
Job Type: Part-Time
Schedule: Flexible shifts available (Days, Evenings, Weekends)

Quality Healthcare Group, a leading provider of home and community-based services, is seeking a Lead Care Professional & Head Trainer—a highly capable, motivated individual who will not only provide direct care but also oversee training, onboarding, and competency development for all new CNAs, HHAs, and Direct Care Workers.

This role requires elevated responsibility, strong judgment, and the ability to model exemplary care standards. You will serve as a primary resource for new staff, ensuring that all care delivery aligns with ODP expectations, QHCG policies, and individualized client needs.

We specialize in serving individuals with intellectual disabilities, developmental disabilities, and those receiving services under Pennsylvania’s Office of Developmental Programs (ODP). Experience with individuals with Traumatic Brain Injury (TBI) is strongly preferred.

The Lead Care Professional plays a critical role in helping clients maintain independence, safety, and quality of life—and in ensuring QHCG staff are fully prepared to deliver exceptional care.

Direct Responsibilities

• Assist clients with activities of daily living (ADLs): bathing, dressing, grooming, toileting

• Provide safe mobility support, transfers, and appointment-related transport assistance

• Prepare meals and support feeding when indicated

• Perform light housekeeping to maintain a safe and sanitary environment

• Engage clients in recreational, therapeutic, or community-based activities

• Monitor and promptly report changes in behavior, health status, or safety concerns

• Maintain accurate, timely documentation and adhere to individualized service plans

• Follow all QHCG policies, ODP regulations, and applicable care standards

• Serve as the primary trainer for all new CNAs, HHAs, and Direct Care Workers

• Conduct onboarding training on:

  • ADL protocols

  • TBI- and IDD-specific care

  • Behavioral supports

  • Abuse/neglect prevention

  • Mandated reporting

  • Documentation standards

  • ODP-required competencies

• Oversee skills check-offs and ensure staff demonstrate competency before independent assignment

• Provide ongoing coaching and corrective guidance to staff as needed

• Assist with the development and refinement of care procedures, workflows, and training materials

• Conduct periodic in-field observations to reinforce care quality and identify training gaps

• Serve as a point of escalation for staff seeking clarification about care tasks or ODP expectations

• Coordinate with supervisors to ensure all new hires meet regulatory training timelines

• Uphold and model QHCG’s standards for professionalism, communication, and client-centered care

• Experience with Therap required

• CNA Certification, HHA Certification, or minimum 1 year of direct care experience required

• Leadership or trainer experience strongly preferred

• Experience with ODP programs is a significant plus

• Experience working with clients with TBI highly preferred

• High school diploma or GED required

• Strong communication, coaching, and leadership skills

• Ability to model excellent care and teach others effectively

• Reliable transportation; valid driver’s license highly preferred

• Must pass all background checks, health screenings, and onboarding requirements

If you are passionate about care, skilled in training others, and driven to elevate standards in the home- and community-based service environment, we encourage you to apply. Become a crucial part of QHCG’s mission to deliver exceptional support—one client and one caregiver at a time.