Customer Service Representative-Women, Infants, and Children; WIC Office of Housing & Community

Position: Customer Service Representative-Women, Infants, and Children (WIC) *Multiple Locations (Office of Housing & Community
Location: Northern

** Job Summary
** Under the supervision of the Public Health Nutritionist/Clinic Supervisor, provides clerical and laboratory support to the WIC Program
** Job Description
**** Overview
* * The Women, Infants, and Children Customer Service Representative provides' clerical, administrative, and professional customer service work in the support and facilitation of the WIC program for the City.
** Essential Functions
**** 1
* * Interviews, evaluates, and reviews WIC Program applicants to determine income and residency eligibility; records, documents, and organizes information on appropriate forms and completes forms accurately; verifies , checks immunizations, performs extensive interviews, and performs other actions to decipher eligibility for program resources.
** 2
* * Issues the WIC food instrument (EBT), completes data entry (Texas WIN), tracks and completes inventories, and prepares and maintains reports.
** 3
* * Collects and gathers medical history data, compiles blood samples from finger sticks, and obtains heights and weights on adults, children and infants; enters data accurately on XP software.; identifies recall items and collects for medically necessary formulas.
** 4
* * Interacts with, greets, and checks in WIC participants in a courteous manner and provides correct information regarding WIC services and correctly makes appointments.
** 5
* * Provides professional administrative and clerical support; answers the telephone in a polite and timely manner, provides good customer service, prepares records, and maintains forms and files for WIC participants; completes assigned filing and purging as directed by supervisor.
** 6
* * Screens and checks immunization records to determine immunization status and provides information and referrals as needed to WIC participants; refers WIC participants to appropriate health and social service agencies.
** 7
* * Performs any and all other work as needed or assigned.
** Minimum Qualifications
** Education High School Diploma, GED Experience

Two (2) years in health care, education, community or social services.

Licenses and Certifications State of Texas Driver's License may be required.*
* * Minimum Qualification Notation:
All qualifying information outlined in the minimum qualifications section: including education, experiences, and licenses/certifications MUST be included in the respective sections of the application (not simply the attachments-for example: resumes or cover letters) to be considered for this position.
**** Knowledge, Skills, and Abilities
**** 1
* * Knowledge of City policies and procedures.
** 2
* * Knowledge of the Power of Influence (P.O.1.) principles when providing WIC services.
** 3
* * Knowledge of WIC program and working with women, infants, and children.
** 4
* * Knowledge of customer service and program information.
** 5
* * Ability to work with computers and provide information.
** 6
* * Ability to communicate program standards.
** 7
* * Ability to evaluate applicants and direct to appropriate resources.
** 8
* * Ability to complete WIC nutrition modules during probationary period.
** 9
* * Communicating effectively verbally and in writing.
** 10
* * Establishing and maintaining effective working relationships.
** Salary Range**$44,720.00 - $44,720.00

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.