Director – Client Partner, Ophthalmology

Position Overview

We are seeking an experienced Director – Client Partner (Ophthalmology) to serve as a strategic partner to our ophthalmology and eye-care clients. This is a true Client Partner role, requiring a strong combination of ophthalmology domain expertise, healthcare RCM knowledge, executive-level client management, operational understanding, and commercial acumen.

The ideal candidate will act as the critical link between the client and internal Operations, proactively identifying opportunities to improve revenue performance, enhance service delivery, mitigate risks, and expand the client relationship. The individual should be equally comfortable discussing ophthalmology workflows and reimbursement challenges with a client executive, reviewing RCM KPIs with Operations, and identifying opportunities for account growth and transformation.

Client Partnership & Executive Relationship Management

• Own strategic relationships with senior client stakeholders and serve as the primary executive point of contact.
• Establish trusted-advisor relationships and develop a deep understanding of the client's business, operational priorities, financial objectives, and growth plans.
• Lead Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) and executive governance meetings.
• Translate operational and financial performance into clear business insights, recommendations, and actionable improvement plans.
• Manage escalations effectively while maintaining strong client confidence and satisfaction.
• Develop and execute client engagement and retention strategies.

Ophthalmology & Eye-Care Expertise

• Apply strong knowledge of ophthalmology, optometry, and eye-care practice workflows to client discussions and RCM strategy.
• Understand specialty-specific billing and reimbursement considerations across professional and facility-based services.
• Demonstrate familiarity with ophthalmology procedures, diagnostic testing, surgical services, injections/drug billing, modifiers, global periods, medical necessity, and payer-specific requirements.
• Partner with Operations and coding/billing teams to identify specialty-specific revenue leakage, compliance risks, and process opportunities.

Healthcare RCM & Operational Leadership

• Maintain strong end-to-end understanding of the healthcare revenue cycle, including eligibility and benefits verification, authorization and referrals, coding and charge capture, claims submission, denial management, A/R management, payment posting, and patient and insurance collections.
• Monitor and interpret key RCM metrics, including A/R, aging, denial rates, clean claim rates, collections, productivity, quality, turnaround time, and other account KPIs.
• Partner with Operations leaders to develop corrective actions and performance improvement initiatives.
• Challenge existing processes and identify opportunities to improve revenue realization, productivity, quality, and cost-to-serve.

Account Growth & Commercial Development

• Identify opportunities to expand existing client relationships and grow account revenue.
• Understand client business needs and connect them to additional RCM services, technology, analytics, automation, and other solutions.
• Support proposals, solution discussions, scope expansions, and commercial negotiations.
• Maintain working knowledge of SOWs, SLAs, pricing models, staffing commitments, contractual obligations, and account profitability.
• Partner with Sales/Business Development teams on cross-sell, upsell, renewals, and new business opportunities.

Transformation, Automation & Innovation

• Proactively identify opportunities for workflow redesign, automation, analytics, and AI-enabled solutions.
• Evaluate opportunities to improve collections, reduce denials, increase…