Patient Services Supervisor

Auburn
126 Auburn Ave
Auburn, WA 98002, USA

Pay Range: $30.55 to $46.75 Hourly

Shift/

Schedule:

Monday–Wednesday, hours will vary between 7:30 a.m.–7:00 p.m.;
Thursday–Friday, hours will vary between 7:30 a.m.–5:00 p.m. Schedule is based on clinic needs.

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is,
because everyone deserves great care
.

The posted compensation reflects the full pay range for the position. Individual offers are based on job requirements, candidate qualifications, including relevant skills and experience, applicable education, and internal equity.

Position Summary:

The Patient Services Supervisor is responsible for managing day-to-day front office operations by providing support and performance management to their teams to deliver exceptional patient experiences and achieve department and organizational goals while creating an environment that retains and develops employees.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Responsible for oversight of front office staff including hiring and onboarding, performance management, talent development, employee engagement and retention, and staff learning
• Responsible for building and maintaining an equitable and engaging work environment for employees by providing consistent coaching, counseling, recognition, and development opportunities for staff.
• Establishes priorities and guidelines for maintaining and improving standard work of daily operations and keeps leadership informed of potential opportunities by recommending and/or implementing solutions.
• Facilitates communication with staff about policy/procedure/process changes by developing and distributing necessary material to ensure effective change management and adherence to change.
• Accountable for overseeing quality management of day-to-day operations of the department by performing daily, weekly, and monthly reporting of key performance indicators (KPI) and audits of core processes to ensure adherence and provide regular feedback to staff.
• Manage daily Patient Services assignments to ensure efficient front office operations and completion of required duties.
• Ensure staff are reviewing and working assigned patient, charge review, and claim edit work queues.
• Daily, review Front Office Supervisor dashboard and confirm key performance indicators are within normal range. Follow up on any KPIs that are not within the normal range.
• At time of check-out, ensure front office staff are scheduling future appointments for follow up care to adhere to quality-of-care measurement standards provided by HealthPoint.
• Ensure the patient well check report is worked by front office staff, daily, to maintain overall health and wellbeing of the patient.
• Demonstrate ability to perform all responsibilities of the Patient Services team at established performance levels.
• Monitors the schedule regularly to ensure accuracy. Identify and correct inaccuracies or mistakes to schedule and ensure unique events and provider administrative times are accurately reflected on the clinic schedule.
• Acts as a point of contact between the contact center and clinics providing the contact center team with the clinic requirement needs on a day-to-day basis.
• Maintain…