Senior Manager, Safety and Quality

Job Summary At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments - and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including Lets Get Checked , Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

The Senior Manager, Safety & Quality drives operational excellence and compliance across Fuze Rx. Acting as the central operational quality leader, this role partners to transform complex regulatory guidelines into seamless, automated workflows that safeguard data integrity, quality, safety, and end-to-end patient experiences. You will fully own and continuously optimize the pharmacy’s Quality Management System (QMS), scaling robust standard operating procedures (SOPs), Corrective & Preventative Action (CAPA) management, and proactive audit readiness to support our fast-moving, outcomes-focused ecosystem.

Partnering dynamically across our cross-functional operations, product, tech, enterprise support, and clinical teams, you will leverage real-time analytics and root-cause metrics to mitigate risk, build next-generation standards, and cultivate a proactive culture of continuous improvement.

• Quality Management Own Fuze Rx’s quality management systems (QMS), including for supply chain and manufacturing partners Develop and maintain quality policies, SOPs and work instructions Ensures recalls, deviations, CAPA, complaints, adverse events and investigations are documented, tracked and resolved in conjunction with regulatory team and appropriate leaders Facilitate inspection and audit readiness in conjunction with compliance across operations Lead continuous improvement initiatives that strengthen the quality culture Partner with cross‑functional teams to resolve quality issues and prevent recurrence
• Quality Analytics & Reporting Manage the compilation, accuracy, and timely submission of quality metrics to external bodies, including licensing boards, pharmacy benefit managers (PBMs), and accreditation organizations (e.g. URAC) Design, track, interpret and present comprehensive quality dashboards, error rates, and performance KPIs to senior leadership Monitor and react to trends across medication errors, near misses, dispensing quality, patient complaints, shipping quality, and customer‑specific quality metrics Analyze data to identify recurring issues and emerging risks
• Operations Excellence and Patient Experience Conduct root cause analyses for quality events and operational failures Partner with cross‑functional leaders to initiate and implement corrective and preventive actions (CAPAs). Recommend and lead process improvements that reduce variation and improve quality and safety Measure the effectiveness of implemented quality improvements Analyze patient complaints and satisfaction trends, identify operational drivers impacting patient experience Develop recommendations that improve service quality, turnaround times and patient outcomes and partner with…