Operations Manager - General Cardiology Clinic

Discover Vanderbilt Health

With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

VHVI Ambulatory Business Director

The Manager Clinic Operations is a leadership role with comprehensive operational authority and responsibility for designated clinics.

Responsibilities include:

fiscal accountability, maintaining quality and regulatory standards, maintaining a high level of patient/family centered care and service, patient and staff satisfaction, program development, managing and enveloping teams, and ensuring integration with the clinical enterprise. Proceeds feedback, coaching and mentoring to less experienced peers and other members of the healthcare team, collaborating closely with nursing.

This role supports multiple high-volume cardiovascular clinics and diagnostic testing areas with approximately:

• 97,000 clinic visits annually
• 74,000 diagnostic studies annually
• 32 total staff members

Days

• Master's degree strongly preferred (MHA, MBA, MPH, Healthcare Administration, Health Services Management, or related field)
• Minimum 3+ years healthcare leadership experience required. 5-7+ years preferred

• Leading complex Ambulatory healthcare operations, preferably within an academic medical center, large physician practice, cardiovascular service line, or multi-site specialty practice.
• Other healthcare experience will be considered as well.

• Collaborates to operationalize the mission, strategic plan, budgets, resource allocation, operational plans, and policies for the PCC, Hospitals and Vanderbilt Clinic.
• Prepares annual operating and capital budgets following established guidelines and using benchmark data.
• Develops and monitors the implementation of area specific quality plan linked to organizational goals.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

• Leadership (Intermediate):
  Motivates and inspires others to perform at a high level. Puts aside personal needs and considerations for the good of the team. Communicates in a positive and constructive way, demonstrating an enthusiasm for team and unit goals. Takes appropriate risks, showing and accepting personal accountability for actions and decisions. Gets others to share challenges and perform as a valuable member of the team and unit.
  
  Accomplishes results through influence, coaching, communication and commitment with minimal use of authority and control.
• Compliance (Intermediate):
  Demonstrates knowledge of the appropriate rules and regulations and apply them in difficult, stressful and complex situations. Able to interpret and explain rules and regulations that are ambiguous or unclear. Directs others in interpreting rules and regulations on the job and trains others in them.
• Operations Planning (Intermediate):
  Demonstrates ability to forecast complex resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for a single functional area. Merges diverse points of view into a coalition with shared goals and objectives. Plans for and anticipates events outside of immediate responsibility. Identifies relevant stakeholders and gains their commitment. Anticipates problems and obstacles before they arise.
  
  Able to absorb changes to major assignments while maintaining a high level of performance. Competently handles multiple assignments and projects simultaneously. Sets priorities with a proper sense of urgency and importance. Develops creative ideas and takes innovative action to achieve planned goals and objectives.
• People Management (Intermediate):
  Successfully resolves conflicts and disciplinary problems. Provides counseling and career development planning to subordinates. Constructively gives timely positive and negative feedback, confronting individual…