Care Coordinator

Posted Thursday, September 3, 2026 at 4:00 AM

When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.

• 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
• 13 Paid Holidays
• Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
• 401(k) - the Company matches 50% of the first 6% up to a maximum of 3%
• Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!
• Employee Discount and Wellness Programs
  - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!
• Professional development opportunities including mentorship program options and ongoing coaching

• All new team members participate in NEO offered Monday - Friday both onsite and online.
• Day one includes in-person training at our West Seneca, NY office, where new team members are introduced to our culture, values, and the foundations of Care Coordination.

• Care Coordinators are required to attend three onsite days per week during the first 90 days to support on boarding and integration
• After successfully completing this period, team members may transition to a hybrid schedule for added flexibility. Supervisors may extend the on-site requirement if needed.

The care coordinator has an overall responsibility and accountability for coordinating all aspects of the individual’s care, including but not limited to health and behavioral healthcare, community supports, and other services required to meet the needs of the individual. For individuals who are enrolled in the health home, the care coordinator will take a holistic approach to care by utilizing the core standards of service.

These include:

• Care Coordination and Health Promotion
• Individual and Family Support
• Referral to Community and Social Support Services
• Use of Health Information Technology (HIT) to Link Services

• Completes required assessments using person centered planning techniques, as well as gathers and incorporates all other relevant assessments.
• Develops a comprehensive, person-centered Life Plan with the individual and their circle of support, as well as their entire service provider team.
• Supports the individual in the planning process to ensure that the individual directs the process to the maximum extent possible and can make informed decisions and choices.
• Reviews the Life Plan with the individual’s entire interdisciplinary team no less than annually, and every time there is a life changing event. This review must occur during a face-to-face meeting, no less than annually.
• Accountable for coordinating all aspects of an individual’s care.
• Effectively manage a tiered caseload, while tailoring services to individual needs.
• Completes program enrollment and eligibility document.
• Completes and secures consents and authorizations to share information.
• Develops and maintains appropriate records.
• Completes and reviews paperwork necessary for case files and reports.
• Completes documentation and billing in a timely manner.
• Frequent travel meeting with individuals in their homes, physician/provider offices, and other public places in order to conduct assessments and provide services.
• Accompanies individuals to appointments in accordance with Person Centered Services policy.
• Collaborates with providers and service support team members.
• Initiate incident reports and…