Supervisor- Fulfillment Technicians; TN

At PANTHERx Rare Pharmacy, every role contributes to improving the lives of people living with rare conditions. We’re looking for talented, compassionate professionals who want to make a difference. Explore opportunities where your work has purpose, impact, and room to grow.

Flexible work arrangements, competitive benefits, and a mission-driven culture make PANTHERx a place where careers thrive and meaningful work happens every day.

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Exempt

Full-Time

The Supervisor, Pharmacy Technicians - Fulfillment is responsible for leading the daily operations, performance, compliance, and development of the fulfillment technician team. This role ensures timely, accurate, and compliant prescription fulfillment while optimizing workflow, productivity, quality, and patient experience. The supervisor provides direct leadership to pharmacy technicians, drives operational excellence, supports continuous improvement initiatives, and partners closely with pharmacists, inventory, patient services, and organizational leadership to achieve departmental goals.

• Lead the daily operations of the fulfillment technician team, ensuring timely, accurate, and compliant prescription processing and medication distribution.
• Manage workflow, staffing, scheduling, and workload prioritization to achieve service, quality, and productivity goals.
• Supervise, coach, develop, and evaluate pharmacy technicians, including hiring, onboarding, training (in coordinator with the fulfillment trainer), and performance management.
• Monitor operational and quality metrics, identify performance trends, and implement solutions to improve efficiency, accuracy, and patient service.
• Ensure compliance with applicable pharmacy regulations, accreditation standards, company policies, and quality assurance requirements.
• Serve as a key partner to pharmacists, inventory, patient services, and leadership teams to support seamless fulfillment operations and positive patient outcomes.
• Lead process improvement initiatives, support operational projects, and drive continuous improvement across fulfillment operations.
• Investigate operational issues, quality events, and escalations, implementing corrective actions as appropriate.
• Ensure required licensure, certifications, training, and competency requirements are maintained for all team members.
• Perform other duties and special projects as assigned.

• Minimum of three (3) years of pharmacy technician experience.
• Minimum of one (1) year experience holding leadership…