Nurse, Individualized Care Nurse Care Manager

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence.

Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Individualized Care provides care that is planned to meet the particular needs of an individual patient.

The Nurse, Individualized Care Nurse Care Management provides a structured patient-centered healthcare service by coordinating medical treatments, delivering patient education and bridging the gap between patients, healthcare providers and support systems to promote continuity of care.

• Collaborate with health care staff responsible for patient care to develop, implement, monitor and evaluate appropriate clinical care or other services to meet the needs of patients and coordinate all activities related to care management.
• Strong working knowledge and basic medical management of chronic disease states, like cancer.
• Ensures that areas of responsibility are operating in compliance, including documentation and records with all federal, state, and regulatory agencies.
• Document all encounters and activities in the designated system accurately and in a timely manner
• Participate in interdisciplinary case conferences and team huddles to ensure coordinated care as needed
• With the oncology care team and internal care management team, identifies patients to be case managed, assesses patient’s care requirements, modifies or coordinates modification of patient care and intervenes, as necessary
• Coordinates in the development and review of clinical pathway trends and shares with appropriate service and management teams
• Assist in quality improvement activities by identifying trends, barriers, and opportunities to improve program outcomes
• Attends meetings, seminars, and conferences as appropriate
• Principal and Chronic Care Management
  • Obtain member consent before enrolling them into the Care Management program and beginning outreach activities
  • Telephonically manage patient care, through the following methods:
    • Review of the patient’s medical, functional, and psychosocial needs
    • Medication reconciliation with review for adherence
    • Reinforce disease self-management education and symptom management
    • Communicate oncology provider instructions and advice, and provide patient education materials
    • Referral to and coordination with community service organizations and make and/or specialist appointments and schedule other tests, treatments or procedures as needed
    • Facilitating patient follow-up visits with acute or chronic needs
    • Documents all concerns and follow-up and escalates to the onsite Clinical Team, or oncology provider when appropriate
  • Provide coaching and health promotion to encourage self-management and adherence to care plans
  • Manage a caseload size ranging between 100-150 members, and assist with other programs as needed
  • Collaborate with onsite clinical staff to order supplies for patients…