Program Manager ; LPHA; SF Intake

The Outpatient Program is specifically designed for people who struggle with substance use disorders, mental health issues or co-occurring disorders. The Outpatient Program works with high-risk populations from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in’s, referrals from other agencies and step-down transitional clients from residential treatment programs.

The LPHA Program Manager I is responsible for overseeing and implementing outpatient behavioral health program services, clinical activities, and staffing to ensure program compliance with contracts and licensing regulations for the SF Adult Outpatient program. The LPHA Program Manager sets the clinical tone, utilizing trauma-informed, gender-responsive, evidence-based, and harm-reduction approaches. Coordinates with other departments within and outside of the agency to ensure that client needs are being met in support of health and recovery.

• Oversees the overall management of the SF Adult Outpatient program.
• Ensures that guidelines, procedures, program goals, and objectives are met.
• Responsible for contract monitoring audits and regular program reports.
• Has responsibility for coordination of daily operations and services.
• Responsible for the operational functions of the facility including but not limited to safety and security, compliance and accountability.

• Responsible for direct supervision and training of staff and student interns.
• Responsible for recruitment, hiring, direct supervision, and ongoing training of all program staff and student interns.
• Ensures staff is familiar with program policies, procedures, and practices.
• Coordinates staff coverage, reviews and responds to vacation requests, and coordinates program services (e.g. referrals, completions).
• Assists with chart reviews (e.g. audits, staff termination).

• Oversees the clinical services at SF Adult Outpatient.
• Provides consultation to clinical staff.
• Responsible for reviewing and co-signing staff’s clinical notes as needed.
• Ensures trauma-informed services are delivered to participants with cultural sensitivity. Implements evidence-based interventions.
• Carries a small caseload and provides direct client services such as crisis intervention, assessments, individual, group, case management, and collateral services as needed.

• In accordance with guidelines established by Health RIGHT 360 to satisfy internal and external evaluating requirements, ensures that staff maintain accurate documentation on all clients.
• Performs regular audits to ensure contract compliance.
• Ensures that clients are following their treatment plans and reviews and approves treatment plans as needed.
• Coordinates with staff to correct all Electronic Health Records discrepancies within a timely manner.

• Master’s degree in counseling, psychology, or social work or related field.
• A valid license under the California Board of Behavioral Science (LMFT, LCSW, LPCC).
• At least 4 years' experience providing behavioral health services.
• A minimum of 2 years management or supervisory experience in a behavioral health setting.
• Valid CA Driver’s License.
• First Aid and CPR certification.

• Experience with government contracts and compliance preferred.
• Experience working with the criminal justice population preferred.