Director of Quality

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Catholic Charities of the Archdiocese of St. Louis is seeking a Director of Quality to provide leadership and oversight for all Human Services service lines, including St. Patrick Center, St. Martha's, St. Francis Community Services, and LAMP. This role ensures strong performance management, regulatory and accreditation compliance, effective data management and reporting, and a culture of continuous improvement across all programs/services and departments.

This centralized role collaborates with program leadership, senior leaders, and Ministry Office to strengthen outcomes, standardize processes, and promote high-quality, safe, and mission-driven services. Annual compensation starts at $70,000, with opportunities for salary advancement upon meeting preferred qualifications.

Benefits:
Medical, dental and vision insurance;
Paid life insurance;
Long-term disability insurance;
Flexible spending account; 403(b) with company match;
Holiday pay;
Paid time off (vacation and personal days);
Paid parental leave;
Paid sick days;
Wellness perks;
Coworker appreciation days;
Learning and development resource;
And much more!

• Lead all PQI efforts, including implementation of the performance improvement plan and facilitation of data-driven evaluation with program and department leaders.
• Oversee accreditation readiness, licensure compliance, and adherence to regulatory and contractual performance standards.
• Maintain systems for qualitative and quantitative data collection, ensuring accurate monthly, quarterly, and annual reporting.
• Produce tailored performance reports for senior leaders, funders, and stakeholders; respond to ad-hoc data needs.
• Lead internal file audit and case record review processes, identify trends, and support corrective action planning.
• Support development and revision of policies and procedures related to quality, area of compliance, and accreditation.
• Facilitate and disseminate information related to PQI processes, documentation standards, confidentiality/privacy requirements, and regulatory expectations, including coordination of training and educational support as appropriate.
• Administer client and staff satisfaction surveys, analyze results, and guide action planning.
• Serve as HIPAA Privacy Officer (if applicable), overseeing privacy standards andrecord-request processes.
• Collaborate with grants, development, and research teams on evaluation and reporting needs.
• Support service-line-specific quality requirements (behavioral health, child welfare, senior services, homelessness services).
• Participate in organizational quality committees and act as liaison between Ministry Officeand service-line leadership.
• Other duties as assigned.

• Bachelor’s degree in a related field required;
  Master’s preferred, with 5+ years experience inquality improvement, compliance, or program evaluation.
• Demonstrated experience leading accreditation, regulatory compliance, and continuous improvement initiatives.
• Strong analytical ability with experience in data validation and reporting and use of electronicclient record systems.
• Knowledge of regulatory standards (Joint Commission, HIPAA, state licensing, ASAM, Medicaid, HUD, 42 CFR Part
  2).
• Experience developing and delivering staff training on quality, compliance, and documentation.

• Demonstrated ability to lead PQI initiatives and maintain compliance with Joint Commission and organizational standards.
• Proven skill in interpreting and applying regulations, licensing rules, and accreditation requirements.
• Excellent communication skills with proven ability to manage multiple projects and present complex information clearly.
• Measurable proficiency in…