Quality Analyst

Encompass Community Supports, formerly known as Rappahannock Rapidan Community Services (RRCS), is hiring a Quality Analyst Supervisor. Encompass Community Supports is a Virginia State community services organization that improves the quality of life in Culpeper, Fauquier, Madison, Orange, and Rappahannock Counties by providing comprehensive mental health, substance use, developmental disability, housing, children’s, and aging services. As an organization of almost 400 employees and more than 80 programs, we lead with integrity and excellence and embrace collaboration, accountability, and innovation to respond to the ever-changing needs of our community.
Our non-profit organization qualifies for the Public Service Loan Forgiveness (PSLF) program, allowing eligible employees to potentially receive student loan forgiveness.

ECS is also a registered site for the National Health Service Corps (NHSC) Loan Repayment plan.
Our benefits are highly competitive and include:

• Low employee cost Medical, Dental and Vision Insurances
• 13 paid holidays annually
• 17 PTO days
• Enrollment in VA State pension and retirement plan
• Employee training and educational opportunities
• Paid Life Insurance
• Health Savings Plan
• Flexible Savings Plan
• Employee Assistance Program

At Encompass Community Supports, our full-time employees work 37.5 hours weekly.
The Quality Analyst Supervisor evaluates Agency programs, policies, client records and procedures to ensure conformity with laws, rules, regulations and policies; work is performed under general supervision.

• Reports to Associate Executive Director
• Supervises QA team of three Quality analysts and oversees daily QA functions.
• Attends all committees and meetings as determined germane by Executive leadership
• Provides any data or reporting needs to Executive leadership and Board of Directors as needed.
• Facilitates weekly QA team meetings, advises team on challenging issues and reports any issues to Associate Executive Director.
• Supervises QA On-Call schedule and PTO requests and coverage.
• Supervises QA trainings for staff.

• Investigates complaints regarding clients, including but not limited to, allegations of abuse and neglect; develops and maintains agency policies.
• Conducts health information audits of treatment records, management information systems and reimbursement systems; creates reports for direct staff and management to show health information adherence to local, state, federal and accreditation standards.
• Reports applicable critical incidents and safety incidents to appropriate regulatory authorities and Executive Director
• Researches, develops and monitors medical records policies to assure quality records and compliance with applicable local, state, federal and accreditation and privacy standards.
• Conducts staff development activities in areas related to quality improvement and health information for organizational management and direct service staff.
• Consults with program managers providing guidance and support for the monitoring, evaluating and improvement of service outcomes.
• Serves as liaison for outside regulators on matters related to medical records and outside reviews.
• Develops policies and procedures for agency records archives and other agency-wide policies; ensures regulatory agency compliance.
• Analyzes risk and consults with management on risk management issues.
• Performs critical incident reporting and analysis.
• Processes medical record requests from DDS and other agencies.
• Processes and implements CMS level initiatives.

• Serves as liaison to state Human Rights Advocate and attends various committee meetings;
  Serves as agency privacy officer.
• EHR/CLT duties:
  Form building/updates, corrections, problem solving…