Care Navigator, Enrollment Partner – Care Transitions

Location:

Primarily onsite in the Rockville, Maryland region,Monday–Friday,8:00 AM–5:00 PM

Avail Health isseekinga compassionate, relationship-driven Care Navigator, Enrollment Partner to serve as our primary onsite representative within a hospital setting. In this role,you’llhelp patients make a smooth transition from hospital to home byidentifyingeligible patients, introducing Avail Health’s Care Transitions Program,facilitating enrollment, and ensuring every patient leaves the hospital with a clear plan and a scheduled follow-up appointment. The ideal candidate will be comfortable engaging patients, explaining healthcare services and programs, overcoming objections, and successfully driving enrollment.

This role requires strong communication, relationship-building, follow-up, and organizational skills. Previous experience with healthcare sales, patient enrollment, Medicare populations, care management, or healthcare navigation is preferred.

As the first face many patients and caregiversencounterfrom Avail Health,you’llplay a critical role in building trust, creating a positive patient experience, and strengthening our partnership with hospital teams. This position is ideal for someone who enjoys connecting with people, thrives in a fast-paced healthcare environment, and is passionate about improving care for older adults and individuals with complex medical and behavioral health needs.

As part of a rapidly growing organization,you’llalsohave the opportunity to influence workflows, improve patient engagement strategies, and help shape the future of our Care Transitions Program.

We’relooking for someone who enjoys working directly with patients and caregivers while serving as a trusted partner within a hospital environment. To be successful in this role, you should have at least two years of experience in healthcare patient engagement, care coordination, patient access, healthcare operations, community outreach, or a related field. You should be comfortable building relationships with patients experiencing complex medical, behavioral health, cognitive, and psychosocial needs while providing exceptional customer service in a fast-paced clinical setting.

The ideal candidate has experience enrolling patients into healthcare programs, is highly organized, comfortable using electronic medical records and multiple technology platforms, and enjoys collaborating with interdisciplinary teams while working independently. Experience with Medicare populations, hospital care coordination, healthcare outreach, or value-based care programs is highly desirable.

• Building trusted relationships with patients, caregivers, and hospital care teams from the very first interaction.

• Identifying eligible patients and successfully enrolling them into Avail Health’s Care Transitions Program before hospital discharge.

• Creating a seamless, patient-centered transition from hospital to home through thoughtful coordination and communication.

• Serving as Avail Health’s onsite ambassador while strengthening hospital partnerships and referral relationships.

• Ensuring every enrolled patient has completed documentation,required consents, and a scheduled follow-up appointment before discharge.

• Identifying workflow improvements that enhance patient engagement, operational efficiency, and program growth.

• Serve as Avail Health’s primary onsite representative within the assigned hospital.

• Partner with hospital care navigation teams toidentifypatients who maybenefitfrom the Care Transitions Program.

• Meet with patients and caregivers to explain the program, answer questions, and build confidence in Avail Health’s services.

• Facilitate enrollment, obtain required consents, and complete…