Customer Service - Patient Registration

## Customer Service - Patient Registration Apply:
Rutherfordton, NC:
Part time:
Posted 4 Days Ago:
R
*
* Location:

LifePoint Rutherford Regional Hospital
***
* Schedule:

PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available
** R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about
** helping people during critical moments
** while building a career in
** healthcare customer service**? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a
** Patient Access Representative
** you will be the
** first point of contact for patients**, ensuring they receive
** fast, compassionate, and accurate access to care**.This is more than registration — it’s a
** frontline healthcare customer service role
** where you directly impact patient experience, hospital operations, and revenue cycle success.
*
* What You’ll Do:

*** Provide
** exceptional customer service
** and assist patients and families with the check-in process working across
** multiple computer systems
** to register patients efficiently
* Answer phones and gather
** accurate
* * patient information
** quickly
* * in a
** fast-paced environment
*** Support
** timely access to care
** by minimizing delays in registration and answer questions with confidence, clarity, and compassion
* ** Build trust
** with patients during moments when they may be ill, anxious, confused, or overwhelmed
* ** Navigate diverse
** insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
* ** Collaborate
* * with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.
*
* What We’re Looking For:

*** Exceptional
** customer service experience, communication and interpersonal skills
*** Strong composure and professionalism in a
** fast-paced environment
*** Ability to
** multitask and prioritize quickly with
** high attention to detail
* Comfortable with shifting priorities based on patient needs
* Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
* High School Diploma or GED
* Ability to pass background check, drug test, and meet vaccination requirements
** What You’ll Gain:
*** Experience in
** healthcare administration & patient access
*** Exposure to
** revenue cycle, insurance processes, and hospital operations
*** Opportunity for growth within R1
* A team environment focused on
** innovation, collaboration, and patient experience
*** Meaningful work supporting patients during urgent and emotional moments
** Why You’ll Love This Job:
**** Make a Real Difference:
** Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.
** Learn Healthcare from the Ground Up**:
From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.
** Fast-Paced, Never Boring:
**…