Senior Operations Officer - Center Administration

# Senior Operations Officer
- Center Administration
233 Main St
- New Britain, CT 06051## Overview Position Type Full Time Job Shift Day## Senior Operations Officer
- Center Administration Why CMHA?

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC).

Visit cmhacc.org to learn more.

Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.

CMHA is looking to hire a Senior Operating Officer to join out Center Administration team. This position will be located at 233 Main St, New Britain, CT.Compensation Range:
The salary range for this position starts at $130,000 per year.  
* Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time-off package to provide a well-rounded and competitive approach to the applicant’s overall compensation.
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* Summary:

** The Senior Operating Officer will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. The Senior Operating Officer is responsible for overseeing the Healthcare Effectiveness Data and Information Sets (HEDIS) operations. And will collaborate with agency leadership to develop strategic plans for new programming, program restructuring, and organizational development.  

Oversees agency performance improvement efforts including agency clinical record reviews, outcome management, accreditation and ensuring compliance with local, state, and federal licensing requirements.  Provide oversight to Communications Department focusing on community partners, legislative relationships, and building an effective agency marketing campaign.  Also, will work with senior leaders to evaluate grant opportunities which will support strategic initiatives and agency programs, developing grant applications as needed.

Completes special projects, as assigned.  This position works directly with the Chief Operating Officer to ensure the organization is meeting all benchmarks and positioned for the future.  Represents the agency in statewide and local provider planning and networking groups to promote agency interests.## Qualifications
** Essential Responsibilities and Target Outcomes:*
* • Leads agency strategic planning processes by working with agency leadership to translate strategic plans into new programs, program redesigns, training development, new or special projects/initiatives.
• Research new evidence-based programs (EBPs) in order to appropriately select EBPs, secure funding and other finance strategies for implementation.
• Provides oversight and leadership to performance improvement efforts including agency clinical record reviews, outcome management, compliance, accreditation and outcome measurement.
• Drive Lean Six Sigma concepts and initiatives within operations of all program areas.  Ensuring program areas all have a Six Sigma projects to improve the quality of services provided.
• Develops new and innovative program initiatives and works with agency leaders on program changes and restructuring, facilitating implementation of the agency…