Patient Access Representative Lead

## Patient Access Representative Lead Apply:
Remote:
Salem-MA:
Full time:
Posted Today:
RQ4081499

Site:
North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Summary  Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Leads support staff by functioning as a go-to for day-to-day questions, assists with staff scheduling and providing daily assignments, trains staff, and provides input for performance evaluation.
Does this position require Patient Care?  No    Essential Functions  
-Leads staff by providing daily assignments, resolving daily questions/challenges, and supporting staff development.
-Trains and mentors patient access staff and provides input to managers regarding staff performance.
-Greet patients and provide them with exceptional customer service and support.
-Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
-Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
-Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
-Stay up to date on healthcare regulations and policies and apply them in daily operations.
** Qualifications
* * Education High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials Experience Registration , Admissions, Billing or related experience 3-5 years required

Knowledge,

Skills and Abilities

- Knowledge of patient access procedures, healthcare regulations, and insurance coverage.

- Excellent customer service skills, including active listening, empathy, and effective communication.

- Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.

- Proficiency in Microsoft Office and electronic medical record systems.
** Additional Job Details (if applicable)
**** Physical Requirements**- Standing Occasionally (3-33%)- Walking Occasionally (3-33%)- Sitting Constantly (67-100%)- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)- Pulling Rarely (Less than 2%)- Climbing Rarely (Less than 2%)- Balancing Occasionally (3-33%)- Stooping Occasionally (3-33%)- Kneeling Rarely (Less than 2%)- Crouching Rarely (Less than 2%)- Crawling Rarely (Less than 2%)- Reaching Occasionally (3-33%)- Gross Manipulation (Handling) Constantly (67-100%)- Fine Manipulation (Fingering) Frequently (34-66%)- Feeling Constantly (67-100%)- Foot Use Rarely (Less than 2%)- Vision
- Far Constantly (67-100%)- Vision
- Near Constantly (67-100%)- Talking Constantly (67-100%)- Hearing Constantly (67-100%)
** Remote Type
** Remote
* * Work Location
** 81 Highland Avenue
** Scheduled Weekly Hours
** 40
* * Employee Type
** Regular
* * Work Shift
** Day (United States of America)
** Pay Range**$25.50 - $36.49/Hourly