Client Care Coordinator - Home and Community Based Services

Golden Years ADHC
Edmonton, Kentucky

Full-time | $20.00 to $24.00 per hour

Primarily Monday through Friday | One Saturday per month required

If you are compassionate, organized, and naturally follow through, this position gives you an opportunity to help older adults and adults with disabilities receive dependable support in their homes and communities.

Golden Years ADHC is seeking a full-time Care Coordinator to join our Edmonton team. You will help participants and caregivers stay connected, respond when services do not go as planned, monitor authorized and scheduled service hours, complete participant follow-up, and make sure important concerns reach the right person.

This is not a position where every day looks exactly the same. Participant needs, caregiver call-offs, home visits, incidents, and service gaps can quickly change the day. We are looking for someone who can calmly adjust priorities while continuing to communicate, document, and follow through.

• High school diploma or GED.
• Strong communication, organization, time-management, and follow-through skills.
• Ability to communicate respectfully with participants, families, caregivers, case managers, and team members.
• Comfort using email, Microsoft Office, electronic documentation systems, and standard office technology.
• Ability to document facts clearly, accurately, and on time.
• Valid driver’s license, reliable transportation, and current automobile insurance.
• Ability to travel locally for participant visits and service follow-up.
• Ability to work full-time from our Edmonton office and work one Saturday per month.
• Ability to complete all screenings, training, and credentialing required for the position.

• At least one year of experience in healthcare, home care, Medicaid waiver services, care coordination, scheduling, human services, social services, participant support, or a related field.
• Experience supporting older adults, adults with disabilities, caregivers, or families.
• Familiarity with Kentucky Medicaid, Home and Community-Based waiver services, attendant care, service authorizations, or person-centered support.
• Experience addressing caregiver call-offs, missed services, scheduling problems, participant concerns, or rapidly changing priorities.

• Build respectful, dependable relationships with participants, families, responsible representatives, caregivers, and community partners.
• Coordinate assigned participant services according to approved authorizations, service plans, schedules, and Golden Years procedures.
• Monitor authorized, scheduled, delivered, missed, and recovered service hours.
• Respond promptly to caregiver call-offs, participant refusals, hospitalizations, rehabilitation stays, vacations, and other service interruptions.
• Work with scheduling and leadership to address approved open hours and prevent avoidable gaps in care.
• Complete assigned participant phone follow-ups, home visits, assessments, and service-quality checks.
• Communicate service gaps, changes in condition, participant concerns, and unresolved needs to the appropriate supervisor and conflict-free case manager.
• Document contacts, attempted contacts, notifications, actions taken, outcomes, and next steps in approved systems.
• Respond immediately to urgent health or safety concerns and follow required incident and reporting procedures.
• Help caregivers understand schedules, participant-specific expectations, documentation requirements, and call-off procedures.
• Support participant choice, dignity, privacy, and independence without pressure, steering, or retaliation.
• Assist with service starts, participant transitions, caregiver introductions, transfers, and discharges according to…