Surgery Scheduler

Location: Northern

* Act as liaison between the patients, providers, medical assistants, hospital OR scheduling department and surgery center OR scheduling department involving ordered surgical procedures.
* Review all ordered procedures in CPS while working with the Pre-certification team, and Coding team to ensure codes are accurate, correct, and billable.
* Flag MA/Provider regarding questions on surgeries needing to be scheduled.
* Schedule~~s~~, coordinates, and reschedules new and existing surgical procedure appointments while following policies and protocols required by NMOA, PHS, Lovelace and NMSCO
* When needed, ensure medical clearances are discussed with the patient. Document in the patient's charts once obtained.
* Provide pre- and post-operative instructions to patients prior to the procedure.
* Schedules pre-op and post-operative appointments with the patient.
* Answers telephone, flags, portal, and Teams messages. Screen calls, take messages, and send messages when necessary.
* Updates patient records when necessary.
* Sends flags to Pre-Cert team to obtain benefit verification and to obtain authorization.
* Re-verify per schedule in EMR and with the Pre-Cert team as needed to assure the surgery has been authorized prior to the patient's surgery. Adheres to company policies as described in employment handbook and company work rules.
* Maintains confidentiality of patient account information in accordance with HIPAA guidelines and NMOA policy.
* Attends staff meeting and others as required.
* Exhibit regular and reliable attendance
* Performs any other duties as assigned.
* Exceptional customer service skills.
* Knowledge of current basic medical terminology, coding, eligibility and prior authorization knowledge and office procedures.
* Strong computer and phone skills, including multi-line phones.
* Ability to establish and maintain effecting working relationships with staff, co-workers, patients, and vendors.
* Ability to effectively communicate with multiple departments to facilitate a seamless process for the patient.
* Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages.
* Ability to understand, read, write, and speak English. Ability to understand and speak Spanish preferred.
* Ability to read, analyze and interpret medical information, technical procedures and/or general business information.
* Ability to recognize and define problems, collect data, establish facts, draw conclusions, and correct errors.
* Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
* Ability to handle multiple simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.
* Understanding of healthcare regulatory and compliance policy (e.g., HIPAA).
* Knowledge of New Mexico Orthopaedics policies and procedures to include Business Office Standards and Recommended Practices.
* Ability to identify and implement opportunities to improve the performance of the department.
* High integrity, including maintenance of confidential information.
* Patience in high stress situations and handle confrontations with poise and efficiency.
* Ability to work a flexible schedule, including some evenings and weekends.
* Willingness to be assigned to or transferred to any clinic location, depending upon business need.## Qualifications
** EDUCATION AND/OR

EXPERIENCE:

** High School Diploma or GED and two years of relevant experience. Medical Assistant, Pre-verification or medical scheduling experience in a medical office setting is preferred.
** CERTIFICATIONS, LICENSES, REGISTRATIONS:
** None required.