Medical Receptionist – Bilingual Farsi​/Dari

Work Schedule Monday to Friday from 8:00 AM to 5:00 PM

Salary Range $24.50 to $26.50 per hour

Medical Receptionist I is an entry-level clinical support position designed for individuals seeking to gain experience in the medical field.

The Medical Receptionist I is responsible for creating a warm, welcoming, professional and patient-center experience for all patients and visitors at the clinic. The primary duty of this position is to manage front-desk activities such as patient check in and out, scheduling appointments, patient registration, insurance verification and answering telephone calls. The Medical Receptionist I is also responsible for accurate collection of patient demographics, insurance information and maintaining confidential protected health information (PHI) and ensure compliance with clinic regulations, standards and protocols.

The ideal candidate must demonstrate excellent customer service, communication, organization, time management skills and maintain professionalism in a high-volume clinical setting. The ideal candidate must demonstrate respect and sensitivity when working with patients from diverse and undeserved backgrounds.

Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary, to perform the essential duties and function of this position.

• Customer service: acknowledge, smile, and greet patients upon arrival/ discharge
• Collect insurance information and verify insurance information
• Register patients and get patient charts on sign in sheet
• Respond to patient questions or concerns
• Answer telephones
• Maintain appointment books
• Confirm appointments
• Follow up on no shows/ cancellations of appointments
• Chart filing/scanning/updating
• Check and respond to voicemails, faxes, emails, and portal messages
• Maintain a clean and friendly environment for providers and patients
• Stock front office supplies and notify necessary personnel to order low inventory
• Pull and provide medical records
• Obtain medical records from outside providers for patient care
• Assist patients by filling out the necessary forms
• Assist patients with using Patient Portal
• Maintain and monitor faxes
• Travel to provide coverage at other medical clinics
• Adhere to HIPAA, OSHA, other governing authority regulations, and Internal Policies and Procedures
• At all times you will perform and undertake such other duties and responsibilities as are requested of you by Office Manager and/or Provider

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• High school diploma or equivalent
• 1 year of administrative, clinical, or customer service experience

• Ability to communicate verbally in Farsi/Dari and English
• Ability to maintain confidentiality and comply with all HIPAA and privacy regulations.
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Ability to learn and effectively utilize Electronic Health Record (EHR) systems and other healthcare technology platforms, including but not limited to IMS, EPIC, and Dentrix.
• Ability to manage multiple tasks and competing priorities in a high-volume healthcare environment.
• Ability to prioritize workload and perform a variety of responsibilities in a fast-paced clinical setting.
• Ability to exercise initiative, sound judgment, and problem-solving skills while functioning with an appropriate level of independence.
• Ability to maintain regular attendance and punctuality in accordance with organizational standards.
• Ability to establish and maintain effective working…