Duty Manager

Location: Northland

General Information Country/Region New Zealand Province/City Northland Hiring  Entity Rosewood Kauri Cliffs Department Rooms  - Front Office Job Type Full-time Permanent

Job Description Discover Your Calling – Join Us at Rosewood Kauri Cliffs At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Rich in history and culture, nestled along Northland’s breathtaking coastline and framed by native forest and three private beaches, our tranquil retreat is a sanctuary where relationship hospitality comes to life.

As part of the Rosewood Hotels & Resorts collection, we are a collective of creative minds driven by purpose and united by The Calling, our instinct to enrich lives through genuine connections and extraordinary moments.

The Opportunity:

Duty Manager This is a full time (45 hours over 5 days per week) permanent role, offering a competitive salary. Any additional hours worked on additional days of the week can be accrued an ‘owed time’ as per our  this role, you will oversee the day-to-day front of house operations of the hotel, ensuring exceptional service standards are delivered across all guest touchpoints.

You will work closely with the Lodge Management team and play a key role in coordinating guest services, supporting restaurant operations, and leading service teams to deliver unforgettable luxury guest experiences.

This position is ideal for a hospitality professional who enjoys leading teams, engaging with guests, and ensuring seamless lodge operations in a luxury environment.

What You Will Do:

Ensure guests are warmly welcomed and provided with a personalized orientation of lodge facilities and services

Maintain exceptional guest engagement and anticipate guest needs throughout their stay Support Food & Beverage operations and assist with service where required

Coordinate guest movements and communicate effectively with internal departments

Assist Lodge Management with daily operations and service leadership

Support staff training, team communication, and service briefings

Maintain high service standards across front of house operations

Assist with administrative responsibilities including reporting and rostering support

Represent hotel management and make operational decisions when senior leadership are not present

What You Will Bring:3+ years’ experience in hospitality, ideally within luxury hotels, resorts, or lodges

Proven leadership experience in front-of-house or food & beverage operations

Exceptional communication skills and confident guest engagement

Strong organizational and problem-solving abilities

Professional presentation and attention to detail

Ability to work flexibly including evenings, weekends and public holidaysA collaborative approach and the ability to support and motivate teams

What We Offer in Return Full-time permanent position with a guaranteed minimum of 30 hours per week Competitive salary aligned with experience

Delicious daily associate meals prepared by our culinary team Access to the Rosewood Associate Perks Programme with exclusive partner discounts

Opportunities for career development within the Rosewood Hotels & Resorts global networkA supportive leadership culture focused on growth and development

The opportunity to live and work in one of New Zealand’s most spectacular coastal regions

We strive to offer consecutive days off wherever possible to support work-life balance.

Due to our location, candidates must have their own reliable transport.

Bring Your True Self. Curate the Extraordinary. Leave Your Legacy.

If you are ready to take your hospitality career to the next level and experience luxury hospitality in one of the world’s most beautiful destinations, we encourage you to apply today.

APPLY NOW and help us Make the Place.

About UsWelcome to Rosewood Kauri Cliffs, a luxury hotel in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.

Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.

Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.
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