Director of Food & Beverage | Incentive Eligible + Relocation Assistance

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

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Thompson Hotels Thompson Dallas US - TX
- Dallas

Administrative

Director

Full-time

Yearly US Dollar (USD) pay basis

Thompson Dallas is seeking an experienced Director of Food & Beverage to lead the hotel’s Food & Beverage division, including restaurants, bars, banquets, in-room dining, pool operations, and hotel amenities. As a member of the Executive Committee, this leader will have overall accountability for the division’s people, operations, financial performance, and guest experience.

This is a visible, hands-on leadership role for someone who brings strong business acumen, operational discipline, creativity, and a passion for hospitality. In close partnership with the Executive Chef and Food & Beverage leadership team, the Director will develop high-performing teams, elevate our outlets, and ensure experiences consistently reflect the Thompson lifestyle brand.

The Director will also play a key role in outlet activations, special events, and programming, creating experiences that drive revenue, guest engagement, and local relevance.

• Lead, coach, and develop Food & Beverage leaders and colleagues, fostering a culture of accountability, collaboration, inclusion, and continuous improvement.
• Oversee recruitment, onboarding, performance management, retention, development, and succession planning across the division.
• Maintain a visible and engaged leadership presence, providing clear direction, coaching, support, and accountability.
• Partner closely with the Executive Chef and Culinary leadership to align priorities, staffing, performance, and colleague development.
• Identify and develop future leaders through meaningful coaching, timely feedback, and development opportunities.

• Provide strategic and operational leadership across all Food & Beverage operations while ensuring consistent execution of Hyatt and Thompson brand standards.
• Champion service excellence across every outlet, event, and guest touchpoint.
• Drive strong standards of cleanliness, organization, safety, sanitation, product quality, inventory controls, and operational readiness.
• Maintain a visible leadership presence during high-volume periods, special events, and other critical business moments.
• Monitor guest feedback and operational performance, identifying trends and implementing actions that improve satisfaction and loyalty.
• Proactively identify operational needs, staffing challenges, and business risks and ensure timely solutions.
• Provide strategic oversight of banquet operations, ensuring strong operational execution, financial performance, and exceptional guest experiences.
• Ensure alignment across Food & Beverage, Culinary, Events, and Sales to support seamless execution of meetings, weddings, social events, and large-scale programs.
• Play a key leadership role in outlet activations, special events, seasonal programming, and distinctive Food & Beverage experiences.
• Collaborate across Culinary, Sales, Events, and Marketing to develop programming that drives revenue, strengthens our outlets, and builds guest and local engagement.

• Own the financial performance and operating results of the Food & Beverage division.
• Maintain a strong understanding of P&L performance, forecasting, labor productivity, food and beverage costs, operating expenses, and key business drivers.
• Develop and execute strategies that improve revenue, efficiency, profitability, and the guest experience.
• Partner with Culinary and Food & Beverage leaders to optimize menu performance, labor, costs, and overall profitability.
• Review and validate financial results and confidently represent…