Housekeeping Desk Attendant

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Olympic Hotel
Since 1924, the Fairmont Olympic Hotel has stood at the center of Seattle, not just geographically, but culturally. Generations of guests have arrived and left as part of the story: dignitaries and rock stars, brides and business titans, locals marking milestones they'll tell their grandchildren about.

Our colleagues don't just work here. They hold the keys, to a guest's first unforgettable Seattle visit, to a memory that outlasts the stay, to the moments that make the us the Olympic.

Join the legacy. A century of stories has been written here; become part of what's written next.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Olympic Hotel as our new Housekeeping Desk Attendant.

As the Housekeeping Desk Attendant, you will serve as the communication hub for the department, coordinating room assignments, responding to guest requests, supporting housekeeping colleagues, and ensuring smooth daily operations. Your exceptional customer service, organizational skills, and ability to multitask will help create an exceptional experience for both our guests and colleagues.

Key Responsibilities:

• Serve as the primary communication point for the Housekeeping department, answering phones and responding to guest and colleague requests promptly and professionally.
• Coordinate with Housekeeping Supervisors, Room Attendants, Public Area Attendants, Engineering, and the Front Office to ensure guest rooms are cleaned, inspected, and ready on time.
• Assign and update room statuses using the hotel's property management and housekeeping systems.
• Dispatch guest requests, maintenance requests, and special room requirements to the appropriate departments.
• Maintain accurate records of room assignments, lost and found items, out-of-order rooms, and departmental reports.
• Monitor housekeeping progress throughout the shift and communicate priorities to ensure efficient operations.
• Provide exceptional guest service by handling requests and resolving concerns in a timely and courteous manner.
• Support the housekeeping leadership team with administrative tasks and daily operational needs.
• Follow all hotel safety, security, and service standards.

What will you bring to the role?

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Minimum of 2 years previous experience in a housekeeping preferred
• Strong leadership and interpersonal skills
• Excellent organizational and time management abilities
• Detail-oriented with a keen eye for cleanliness and aesthetics
• Proficient in using housekeeping management systems or software
• Ability to handle guest concerns and resolve issues effectively
• Strong communication skills, both verbal and written
• Flexibility to work evenings, weekends, and holidays as required
• Must hold authorization to work in the USA

Physical Requirements Include:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 40 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our…