Host (Butler) Supervisor

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

The Host Supervisor plays a critical leadership role within the Front Office operation, ensuring the seamless delivery of personalized luxury service across all guest touchpoints. Reporting directly to the Host Manager, this position oversees the daily coordination of the Host Team, Reception Concierge, Connectivity Services, and guest experience activities, ensuring operational excellence and adherence to Forbes Travel Guide, LQA, and One&Only Palmilla standards.

The Host Supervisor serves as a key communication link between departments, supporting the execution of arrival and departure experiences, guest recognition programs, VIP services, and service recovery initiatives. Through effective leadership, coaching, workforce planning, scheduling, and operational oversight, the Host Supervisor ensures colleagues are equipped with the knowledge, tools, and support necessary to consistently deliver exceptional guest experiences.

This role is responsible for the daily coordination of operational staffing, scheduling, section assignments, VIP coverage, and workforce distribution, ensuring the department maintains optimal service levels while achieving productivity, efficiency, and luxury service standards.

The position requires exceptional emotional intelligence, operational expertise, decision-making abilities, organizational skills, and a passion for ultra-luxury hospitality. The Host Supervisor is expected to foster a culture of excellence, engagement, accountability, and continuous improvement while supporting the achievement of departmental financial, service, and quality objectives.

You are a passionate hospitality professional committed to delivering exceptional and personalized guest experiences. You thrive in a fast-paced luxury environment, demonstrate outstanding interpersonal and leadership skills, and take pride in inspiring and developing others.

You possess excellent communication abilities, strong organizational skills, and the confidence to make sound decisions under pressure. You lead by example, maintain composure during challenging situations, and have an innate ability to anticipate guest needs while ensuring operational efficiency.

You embrace the One&Only culture of creating extraordinary experiences and consistently demonstrate professionalism, integrity, accountability, and a service-oriented mindset. You are highly organized, detail-oriented, and capable of managing staffing schedules, assignments, and operational priorities while ensuring colleagues remain engaged and motivated.

• Support the Host Manager in the daily management and supervision of the Host Team.
• Provide guidance, coaching, training, and development opportunities to team members.
• Act as a primary trainer for new and existing Hosts,…