Associate Director of Food & Beverage

Description

About Us:

Located in the heart of Del Mar, L’Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California’s most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here!

You:

To be successful in this position, the Associate Director of Food & Beverage will demonstrate honesty, integrity, and respectful collaboration with peers, and will lead by example. We are looking for a seasoned food and beverage leader who is ready for an executive committee seat, someone who develops and supports their teams with patience and empathy while holding a high bar for results.

You partner naturally with fellow department heads, contribute to the resort's broader strategy, and represent the food and beverage vision to the leadership team. This is an active, guest-facing role, moving throughout the property to ensure exceptional standards are consistently met across every outlet, from Adelaide Restaurant and the Lobby Bar to Banquets and In Room Dining.

The Job:

The Associate Director of Food & Beverage is responsible for the management of all outlets at L'Auberge Del Mar, in accordance with hotel standards. Outlets include Adelaide Restaurant, Lobby Bar, Pool Bar, Lyric Cafe, In Room Dining, and Minibar. This role also oversees Banquets. This person directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff, and is responsible for the entire positive guest dining and entertainment experience within hotel standards.

As an executive committee level position reporting directly to the General Manager, the responsibilities of the Associate Director of Food & Beverage include but are not limited to:

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, including the correct maintenance and use of equipment
• Anticipate guests' needs, respond promptly, and acknowledge all guests at all times, maintaining positive guest relations and resolving complaints to ensure satisfaction
• Be familiar with all resort services, features, and local attractions in order to respond to guest inquiries accurately
• Maintain complete knowledge of all liquor brands, beers, non-alcoholic selections, and the wine and champagne list, including designated glassware and garnishes
• Maintain complete knowledge of all menu items, preparation methods, ingredients, portion sizes, presentation, and prices
• Maintain complete knowledge of dining room layouts, table setups, room capacity, hours of operation, dress code, and P.O.S. and manual system procedures
• Maintain complete knowledge of daily house count, arrivals and departures, VIPs, and scheduled in-house group activities
• Maintain complete knowledge of state liquor regulations, particularly those prohibiting service to minors and intoxicated persons and those addressing drunk driving
• Monitor and maintain cleanliness, sanitation, and organization of all assigned work areas and departmental equipment
• Meet with the Executive Chef to review daily specials and 86'd items, and ensure staff are informed throughout the shift
• Review the previous day's sales, resolve discrepancies with Accounting, and track revenue against budget
• Monitor guest reactions and confer with service staff to ensure orders are delivered within designated timelines and tables are cleared and reset to standard
• Conduct weekly training sessions and new hire orientation, provide ongoing training to existing staff, and foster a cooperative working climate that supports productivity and morale
• Establish daily priorities, assign production and prep tasks, review schedules and business levels, and communicate changes throughout the shift
• Ensure staff report to work as scheduled, document late or absent associates, coordinate breaks, and inspect grooming and attire
• Ensure all opening and closing duties are completed to standard before staff sign out
• Work the line during service and assist wherever needed to ensure optimum service to guests
• Ensure…