Guest Room Host (Housekeeping & Guest Experience

4 days ago Requisition

JOB TYPE:Full and Part-time

PAY:$18.00 per hour to Start

REPORTS TO: Property Management

OUR WHY

At The Gables, we are humble ambassadors of our community. We believe hospitality begins with kindness, curiosity, and a genuine desire to care for others. Through thoughtful details, intentional design, and authentic, meaningful connections, we create experiences where every guest feels welcomed, valued, and at home.

OUR CORE VALUES

INSPIRE WONDERInnovation and Creativity | Surprise and Delight

FOSTER HOSPITALITYInclusive Culture | Home Away from Home

PURSUE EXCELLENCEExceptional Experiences | Attention to Detail | Focus on Quality

DEMONSTRATE INTENTIONALITYEmpathetic Engagement | Anticipatory Service | Sense of Ownership

CULTIVATE COMMUNITYTeam Collaboration | Community Engagement | Take Time to Celebrate

POSITION SUMMARY:

As a Guest Room Host, you create the foundation of the guest experience. Through thoughtful preparation, attention to detail, and genuine care, you ensure every room feels welcoming, comfortable, and reflective of The Gables’ standards. More than cleaning rooms, you create spaces where guests can relax, recharge, and feel genuinely cared for.

At The Gables, every team member plays an important role in the guest experience. This position requires flexibility, ownership, and a willingness to step into various areas of the operation — whether assisting a guest, supporting another department, or helping solve an unexpected operational need. Because we are a small team, every role contributes to the overall guest experience. We value team members who are willing to collaborate, support one another, and step in wherever needed.

WHAT SUCCESS LOOKS LIKE:

A Successful Guest Room Host:

• Notices the details others may overlook.
• Takes pride in preparing spaces that feel thoughtful and cared for.
• Anticipates guest needs and responds with warmth.
• Communicates openly with teammates.
• Takes ownership of challenges and finds solutions.
• Understands that cleanliness is an essential part of hospitality.

DUTIES AND RESPONSIBILITIES:

• Prepare guest rooms to the hotel's cleanliness and presentation standards before each arrival.
• Make beds using established hotel standards, ensuring a crisp, inviting appearance.
• Thoroughly clean and sanitize guest rooms and bathrooms.
• Dust furniture, fixtures, artwork, and decorative elements with care.
• Vacuum, sweep, and mop floors.
• Replenish linens, towels, bath amenities, complimentary water, and other guest amenities.
• Inspect rooms carefully to ensure every detail meets quality standards before guest arrival.
• Report maintenance concerns, damaged items, or safety hazards promptly.
• Respect guest privacy and follow all security procedures when entering occupied rooms.
• Respond warmly and professionally to guest requests, communicating with management when additional assistance is needed.
• Participate in seasonal deep cleaning, preventative maintenance projects, and special housekeeping initiatives to ensure the property remains beautiful and well cared for.
• Maintain organized, well-stocked housekeeping areas and assist with inventory management to ensure the team has everything needed to deliver exceptional guest experiences.
• Launder guest towels and linens, maintain linen inventory, and communicate supply needs to management.
• Deliver requested guest items—including extra towels, blankets, irons, and other amenities—in a friendly, timely manner while maintaining accurate records of loaned items.
• Support teammates across the property as needed to ensure every guest enjoys an outstanding stay.
• Take ownership of the care, appearance, and guest experience of The Gables, always looking for ways to elevate the stay of every guest.

EMPLOYMENT REQUIREMENTS:

Must be eligible to work…