Restaurant General Manager

Job Details

Job Location:

Romas
- Owatonna, MN 55060

Position Type:
Full Time Education Level: High School or Equivalent Salary Range: $70,000.00 - $85,000.00 Salary/year

Travel Percentage :
None

Job Shift: AM/PMJob Category:
Restaurant
- Food Service

• Medical
• Dental
• Vision
• Pet Insurance
• Employer paid Life/LTD
• Fully vested 401k
• Employee Assistance Program
• PTO

The Restaurant General Manager is responsible for managing and executing successful F&B operations in the hotel restaurant. They will plan and oversee the daily operations of the restaurant, bar and in-room dining to achieve the highest level of guest satisfaction and profitability. The Restaurant General Manager will work alongside the other F&B leaders in the hotel to ensure the entire guest experience is seamless.

• Supervise and ensure the overall success of the hotel restaurant, bar and IRD.
• Responsible for all meal periods and guest experiences, understanding that Dinner is the signature experience for the restaurant.
• Support, assist, train and oversee restaurant supervisors and hourly associates.
• Maximize guest satisfaction by spending time on the restaurant floor, speaking to guests and staff, and taking ownership of the space.
• Assist all food, beverage and experiences in the Club lounge.
• Analyze and correct, when necessary, associate engagement with the guests and standard operating procedures.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.
• Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Develop an operating strategy that is aligned with the Company’s business strategy.
• Manage and update the food & beverage menus within the parameters of the guiding principles and operating plan.
• Coordinate with the sales team and group meeting planners to understand and achieve their specific group requirements with the services and facilities offered.
• Manage all restaurant F&B inventories weekly and monthly to confirm appropriate handling procedures and within-budget expenses and cost metrics.
• Oversee and create associate schedules and make any necessary changes per business demands and budget.
• Ensure maximum revenue is achieved from all sales opportunities.
• Participate and contribute to marketing meetings for creative opportunities and events.
• Meet with group contacts to coordinate and oversee any outlet use.
• Execute creative programming within the operating strategy and brand pillars.
• Work with the property and corporate leadership team to effectively increase Guest Satisfaction scores and highlight areas of concern.
• Responsible for P&L reviews and the budgeting process for all areas of responsibility.
• Responsible for departmental meetings and continually communicating a clear and consistent message regarding the departmental goals to produce the desired results.
• Responsible for understanding local demand drivers, hotel occupancy and guest type to accurately forecast covers for proper staffing levels.
• Ensure all associates have proper supplies, equipment, and uniforms.
• Recruit, interview, hire, and train food & beverage associates.
• Conduct performance evaluations and discipline staff when needed.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
• Primary duty will be managing the business and their department. They will regularly direct the work of two or more associates and have the…