Director of National Accountants & Conference Services

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

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The Director of National Accounts and Conference Services leads the full lifecycle of large group business at the hotel — from proactive sales solicitation and account development through conference planning, execution, and service recovery. Operating with scope similar to an Executive Meeting Manager but focused on larger-scale group business, this role personally solicits, books, plans, and services groups of 60 or more guest rooms on peak nights in the corporate meeting segment, while providing leadership and direction to a team of Conference Service Managers who report directly to this position.

The Director identifies objectives, strategies, and action plans to exceed revenue targets, grow market share, secure new national account business, and deliver flawless event execution that meets or exceeds client expectations and hotel profitability goals.

Sales & Business Development

Proactively identify, solicit, and close new group and national account business (60+ peak room nights) through outbound sales calls, networking, site inspections, and industry events. Develop and maintain relationships with key national accounts across assigned market segments to maximize share, revenue, and profitability. Utilize data, trends, and CRM insights to build strategic account plans aligned with market demand and revenue objectives.

Continuously prospect to expand the customer base and generate qualified leads in both local and national markets. Negotiate contracts, room blocks, and group terms in accordance with hotel policy and revenue strategy.

Event Planning & Coordination

Partner with meeting planners from booking through event execution to design and execute successful events that meet client objectives and align with hotel standards. Oversee coordination of all aspects of assigned groups, including guest room blocks, meeting and banquet space, audiovisual needs, menus, décor, and transportation. Ensure the timely creation and distribution of detailed Banquet Event Orders (BEOs), group resumes, and internal communication tools that clearly outline event specifications for operational teams.

Ensure flawless communication of event details across departments — including Banquets, Culinary, Front Office, and Engineering — to guarantee seamless delivery.

Team Leadership & Management

Directly manage, coach, and develop a team of Conference Service Managers, setting clear performance expectations and providing ongoing feedback. Review and approve team members' BEOs, group resumes, and client-facing communications to ensure accuracy and consistency prior to distribution. Delegate account and event responsibilities appropriately, balancing team workload against booking pace and group complexity. Conduct regular one-on-ones and team meetings to align on priorities, resolve issues, and share best practices.

Support the hiring, onboarding, and professional development of Conference Service Managers.

Client & Account Relationship Management

Serve as the primary point of contact for national accounts and assigned clients from initial solicitation through post-event follow-up. Conduct site visits, presentations, and client entertainment to strengthen relationships and drive conversion. Conduct pre-conference meetings to review event logistics, introduce key hotel personnel, and confirm all details. Provide on-site support during events as needed to ensure guest satisfaction and immediate resolution of issues.

Conduct…