Resort Services Coordinator (Part-Time

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval:
Director of Learning & Development, France

Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location.

A Reservations & Resort Services Coordinator is responsible for providing, maintaining and promoting hospitality at the highest level at all times; welcoming and serving guests in a courteous, efficient and friendly manner, with all interactions taking place on the phone or via email correspondence. The main function of the role is to provide the guest with an experience that will always be remembered and with the highest level of responsiveness.

You must communicate well with all staff to satisfy a tremendous need for personal service and develop a true sense of community for the guest. As part of this job, this individual is required to demonstrate good computer skills, attention to detail, and ability to multitask. Responsibilities and duties include the following below but may include additional duties that may not listed.

• Ability to speak knowledgably about Resort and Area offerings including but not limited to hotel reservations, pool and cabanas, spa, golf, restaurants, groups, conventions and area attractions including Restaurants, Outdoor Activities, Zoo, Flower Fields and further personalized recommendations tailored to each individual
• Professional, personalized and engaging luxury service required
• Completing in-room dining (room service orders) as trained in a luxury, anticipatory service environment
• React quickly to guest service opportunities and recovery, logging and notifying proper areas where appropriate and take ownership of recovery process with support of leadership team
• This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor
• Correspond with guests in a professional manner before, during and after their stay

The hourly rate for the position is $24.00.

• Complimentary Employee Meal and Parking
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account
• Paid holidays, vacation and sick leave
• 401K with Matching
• Employee Stock Purchase Plan
• Educational Reimbursement
• And so much more!

• Preferred experience within Luxury 5 Star Hotel and/or Hyatt Hotels & Resorts in a capacity of delivering outstanding guest experience in Reservations, Front Office, Spa and/or Food & Beverage
• Preferred experience with as many of the following hotel systems is preferred:
  Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4
  
  Time, Alice (Go Concierge)
• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
• Excellent mathematical, written, spoken, technical and computer skills
• General
  
  Skills:
  
  Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment
• Ability to work with minimal supervision; maintain confidentiality of information and pertinent data
• Prioritize and engage in multiple tasks…