Housekeeping Coordinator

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience.

Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title:

Housekeeping Coordinator

Job Status:
Year Round Full Time

Compensation:
Proposed hiring rate of $20.50 to $22.80+, actual pay will be adjusted based on experience.

• company subsidized medical
• dental
• vision
• flexible spending
• HSA
• life/disability options
• season pass for employees/dependents and privileges at several other resorts
• discount programs (food & beverage, retail/rental, tickets, etc.)

Job Summary:

The Housekeeping Coordinator assists with the day-to-day operation of the Housekeeping and Condo Maintenance department, oversees the quality of cleaning. Ensures resort standards are met from independent contractors for cleanliness of rental condos and houses.

• Monitor quality and ensure independent contractors are meeting the terms of their agreement with Copper Mountain and report any discrepancies back to the contracted company on a weekly basis.
• Communicate with contract management to ensure contract compliance and to coordinate the contractor’s work with the company’s needs.
• Conduct ongoing cleanliness assessments, planning and evaluations in areas that need improvement within the contract.
• Responsible for distributing reports and designating project scope for contractors.
• Assist guests and owners with special requests.
• Establish positive relationships with guests and owners.
• Maintain a positive relationship with Rental Owner Services and be proactive in reporting unit damage, loss, etc.
• Runs reports (arrival, departure, traces, VIP, inventory pickup and delivery report).
• Updates unit statuses throughout the day as needed.
• Monitors Housekeeping folder and prioritizes the calls in it.
• Receives housekeeper’s boards and end of day and updates in VI.
• Assist with payroll for contractor.
• Generates reports for the next day’s needs when closing.
• Utilizes ALICE to dispatch HSK & CM calls.
• Files and reports all damages to Rental Owner Services.
• Answers phones in a timely manner and checks personal and housekeeping voicemail periodically.
• Selects units for site tours and walk-ins when needed.
• Acts as a liaison between guests, Front Desk, Rental Owner Services, Maintenance and Housekeeping.
• Assists in all areas of Housekeeping & Condo Maintenance as needed.

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. Functions as an ambassador of Copper Mountain, modeling and sharing the Copper culture with our guests and employees.

Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff. All Leadership team members are expected to participate in the company’s Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events.

• Number of employees supervised: 4
• Positions Supervised: 1
• Responsible for:
  Scheduling and assigning work
• Salary actions
• Training
• Disciplinary actions
• Performance review
• Hiring/termination

• Must be able to lift and carry items up to 50 lbs.
• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under…